Serve as the primary point of contact and liaison between the School Age Care Program and parents, professional staff and command organizations. Responsible for all registration, billing, and on-boarding paperwork for incoming families. Maintain all registration documentation for incoming and current youth according to CNIC record keeping requirements. Perform all clerical and administrative duties such as ordering supplies for the center, filing, record maintenance, building maintenance… Show more Serve as the primary point of contact and liaison between the School Age Care Program and parents, professional staff and command organizations. Responsible for all registration, billing, and on-boarding paperwork for incoming families. Maintain all registration documentation for incoming and current youth according to CNIC record keeping requirements. Perform all clerical and administrative duties such as ordering supplies for the center, filing, record maintenance, building maintenance orders, and reception duties. Compile all income documentation, complete Total Family Income Calculation Worksheets and discuss recurring fees with incoming and current families.Process all payments for Child and Youth Programs including field trips, sports, hourly care, and recurring billing.Act as the time keeper for Youth Programs staff to ensure accurate payroll through Kronos Time Keeping System. Train and supervise seven employees in the MWR Teen Employment Program. Compile and process Youth Program statistical information for monthly and quarterly Metrics reporting. Analyze statistical data regarding center utilization to provide feedback for efficient operations management and scheduling. Analyze budget allocation and create projection reports for remainder of the fiscal year. Initiated scanning procedures for Sigonella Child and Youth Programs for all household files and records. Actively promoted use of CYP Online to increase convenience of participation for households. Maintain Military Child Care requests and waitlist. Hand selected to conduct six interviews for MWR employee applicants. Trained four new Operations Clerks in my first year of employment with Navy CYP. Assisted in the achievement of 100% on Sigonella's annual CNIC Inspection in 2017 and 98% in 2018. Work directly with the Youth Programs and Child and Youth Programs Directors to ensure smooth transitions and daily operations during a time of leadership turnover. Show less

Processed various account servicing requests including applications for credit cards and consumer loans, established membership, provided general account maintenance, submitted fraud claims, as well as accurately and efficiently processed cash handling transactions for members.

Assisted the branch manager and two loan processors from origination through the closing of mortgage loans as well as ordered all office supplies, placed all technical assistance ticket orders, and completed general secretary functions.

Assisted three mortgage loan processors in reviewing loans to determine documentation required for closing as well as trained five new loan processor assistants.

Assisted client employees with enrollment in their Health and Welfare benefits.

Compared various records of operating cash flow to accounts for all incoming and outgoing transactions utilizing QuickBooks.

Assisted client employees with enrollment in their Health and Welfare benefits.

Contacted local business owners with an invitation to participate in an annual fundraiser sponsored by MDA.