• Lead onboarding for customers on all levels of software, up to Enterprise.• Remote & onsite training software users.• Ongoing client support across all levels of management and users.• Identifying ongoing ROI to C-level ensure account retention and reduce churn• Act as voice of customer across all departments to ensure successful key outcomes

Rubi is a renowned specialist in kitchen faucets & sinks, bathroom faucets, sanitary ware & bathroom furniture.

SaaS-based Transportation Management Software. • Project lead Implementation of new on site protocols and workflow processes to improve operational efficiencies across multiple departments (Product Management & Engineering).• Project lead for new Product Support environment (Salesforce.com)• Leadership / Mentorship and team development. • Set and monitor departmental KPI’s, reporting monthly performance metrics. • Attend regular meetings to direct and set priority of workflow into engineering departments

Primary Responsibilities: • Build and convert a pipeline of new prospects• Management of over 120 existing accounts• Used consultative sales model to identify growth opportunities within each account. • Utilized account call plan and development process to ensure accounts positioned for growth, and organically developed opportunity to upsell to higher software versionsAcheivements: • Customer accounts consistently hit the highest awards for growth year over year. • New business development consistently hit and exceeded the required targets for both win and growth. When the company sales model changed, I chose to take the opportunity to assist in establishing a Product Support team.

Management of relationship with US licensed partner. Develop brand and product awareness for range of commercial washroom system products. Responsible for launch of product into North American Market place, resulting in successfully generating over $1million specifications during secondment. • Train and develop staff product knowledge & specification sales enablement • Educate user base, including architects, designers and contractors, developing brand awareness through the A&D community:o Target lead architect & design firms working on key projects. o Introduce product through Lunch & Learn presentations o Working with our UK-based marketing director for all aspects of marketing the product into the North American market place, including Design Expos, website optimization and marketing materialsMARKET RESEARCH:• Evaluate the US market place for long term business growth in US market, including market analysis on economy and construction sector. Strategized route to market for US manufacturing.

I began working with Venesta (then Armitage Venesta) as a Specification Sales Rep, covering the London (UK) territory, and responsible for obtaining specifications for our product through the A&D community within my specified territory. After 3 years in this role I was appointed as Sales Manager for all the outside sales reps. I was responsible for overall achievement of company specification targets and worked with each sales rep geographically to secure successful specifications. In addition, I worked directly on our Major projects (value of $200k+) and was successful in securing several large value projects, including $1million for a new hospital project. I was responsible for monitoring and evaluating performance (both individually and group) and setting annual targets. I participated in all senior management discussions for product & brand development.

Showerlux is a premium manufacturer and supplier of shower enclosures to the residential housing market. I was responsible for growing and developing successful relationships with existing accounts via 2 sales channels. Working with bathroom design centers within my territory I was responsible for ensuring products were well represented with floor display space and ensuring all staff had product training to promote and sell the Showerlux brand. I also worked directly with several high-end housing developers to specify Showerlux products in new build development projects. Responsible for meeting and exceeding area revenue targets.

Keens was a franchise car dealership for the MG, Rover & Mini brands. I began working at the London showroom as a Fleet Sales Specialist, responsible for promoting and securing sales for the MG Rover product range within the local RMA business community. During my tenure with the company, I was promoted to Showroom Manager and took on additional responsibilities, including recruiting and training new staff as well as ensuring the smooth day to day operations of the showroom. While in this position I decided to go to university and was fortunate that the business retained me on a part-time basis while I attended university full-time. During this time, I set up a finance & leasing company for the dealership, Chelsea Lease. By my 3rd year in university we were able to bring in a full-time finance manager so I could concentrate on completing my degree.