Arzu Eryurt Email & Phone Number

İzmir, Türkiye

Product Owner at New Generation P&C Operation SquadCreated, developed and managed product backlog to enhance automation and digitalization in P&C claims process.Prioritized the product backlog based on research, identified pain points, and information gathered from the stakeholders.Generated user stories and acceptance criteria, driving the determination of the minimum viable product.Organized scrum ceremonies (Daily, Refinement, Planning, Review, and Retrospective) ensuring they met their objectives

İzmir, Türkiye

Product Owner at Smart Cost Solutions Squad at P&C Claims

İzmir, Türkiye

Identified pain points and potential areas for automation within the workflow.Monitored Key Performance Indicators (KPIs) for motor claims and prepared comprehensive reports for management.Conducted user tests to determine requirements for both Global and local digital transformation projects.

İzmir, Türkiye

Team Leader at Non-motor Underwriting TeamDeveloped and monitored the performance of the team, ensuring optimal efficiency and effectiveness.Collaborated with product leaders, acting as a Key Business Representative (KBR) for all projects related to non-motor products.Trained and coached the team on business knowledge and monitored customer satisfaction.Identified new areas to increase productivity and improve Straight Through Process (STP).

İstanbul, Türkiye

Nonmotor UW SpecialistConducted retail and fleet pricing for all motor insurance products across various channels.Verified authorizations and ensured compliance with pricing policies.Addressed testing and system development needs originating from information systems.

İstanbul, Türkiye

Oversaw all tests related to the motor Underwriter screens.Generated reports for pricing and monitored costs utilizing SAS

İstanbul, Türkiye

Calculated the right price for fleet customers annually and generated corresponding offers.Evaluated authorizations for all intermediaries, including both new and renewal risk calculations. Collaborated with IT teams on various motor developments.

Master'S Degree, Management Information Systems

Ticari Bilimler Fakültesi, Sigortacılık Ve Risk Yönetimi