Arzu Agduk Balcı Email & Phone Number

As an Integration Manager at VetSource, I specialize in seamlessly connecting our online pharmacy and prescription management system with individual practice management systems for pets. My primary focus lies in leveraging APIs and other integration solutions to ensure smooth interoperability between our platform and diverse practice management systems used by veterinary clinics.Key Responsibilities:Collaborating closely with veterinary practices to understand their specific requirements and workflows.Designing and implementing integration solutions tailored to the unique needs of each practice, ensuring compatibility and efficiency.Managing the end-to-end integration process, from initial consultation and system analysis to deployment and ongoing support.Conducting thorough testing and troubleshooting to guarantee the reliability and performance of integrated systems.Providing comprehensive training and documentation to empower veterinary staff in utilizing integrated solutions effectively.Continuously monitoring and optimizing integrations to enhance functionality, streamline processes, and maximize client satisfaction.Staying abreast of emerging technologies and industry trends to drive innovation and maintain our competitive edge.Through my role, I am dedicated to facilitating seamless communication and data exchange between our platform and practice management systems, ultimately enhancing the quality of care for pets and the convenience for veterinary professionals.Let's connect to explore opportunities for collaboration and advancement in the field of pet healthcare integration!Feel free to tailor this description to better reflect your specific contributions and achievements within your role.

Istanbul, Turkey

Administrative Director of iConec Wave (Istanbul), a digital transformation and innovation services firm specialised in companies struggling to adapt to the digital era.

Istanbul, Turkey

-Responsible for a customer project which is a Global Pet Healthcare B2D2C platform running in 8 countries and 3 regions.-Communicates with business owners to identify needs and evaluate alternative business solutions, organizing and driving customer meetings.-Defines functional and technical specifications for developers.-Performs project manager role to track projects through the project life cycle including preparing project proposals, and budgetary documents and managing the delivery of the IT development team to ensure projects are delivered on time and withing budget.-Serves as the subject matter expert for all internal teams as well customers.-Ensures issues are identified, tracked, reported on and resolved in a timely manner.-Coordinates activities with the development team.-Supports User Acceptance tests.-Engages to backlog grooming with Product owners and stakeholders.-Performs agile methodologies.

Worked as web application developer as a member of Business Innovation Team. We are implementing web projects using swing, struts framework, spring, hibernate, jsp. Projects involved : DPCLOB, Pricing Platform , Sales Department Bonus applications( EIT, ESIP and ESMIP), Delegation of Authority, Industrial Refrigeration Mobility(IRM), Branch Sourcing Tool(BST). I have also worked as Business Analyst for 2 different projects for almost a year.Currently I am involving a web projects that uses Oracle ADF technologies. This project has also ORACLE Erp and Sharepoint integration phases.

Worked as application developer specialist as a member of web projects that are developed using J2EE technologies like struts framework, hibernate, jsp. Seam framework, jsf,ejb3 and jpa technologies were also used and java 1.5 update has been implemented to existing and new web projects.Projects involved : Anadolu Kariyerim, Efes Pilsen E-Satış Bayi Ana Veri Project, Efes Pilsen Bordro Gösterim Uygulaması, ABH Envanter Takip projesi, ASM Hakediş Fatura Raporlama Projesi Analiz

Worked as a member of the multinational software team which constructs Tax Automation System of Azerbaijan (AVIS) and participated in analysis, design and implementation phases. The project, N-tier architecture, implemented with AURORA (Service Based Web Architecture), DAL (O2R tool) based on Java and J2EE architecture. Attended the project for 10 months in TehnnoPolis, METU, 5 months in Baku-Azerbaijan. Worked at Istanbul branch of CybersoftTOYOTA SDMS – Supplier Demand Management SystemDesign of the project with UML using IBM Rational Rose and MS Visio Drawing Tool.Implementation of the project using J2EE, J2SE, JSP, Spring framework, iBatis,DB2 Store Procedures, XML technologies.