• Customer focus, customer service – understanding their needs and wants.• Interacting with various companies in aviation sector.• Communication (handling customer inquiries through e-mail and telephone).• Business Analyst, Legal advisor.• Analysing the company’s marketing possibilities.• Online Marketing (SEO, Google Adwords, content writing, planning).• Making fast and well calculated decisions under stressful environments.• Accounts receivable management.

• Assisting the VSOC Manager with the development, translation and implementation of the VSOC operating plans, including departmental policies and procedures. • Development of the documentation required for the operation of the VSOC.• Ensuring the VSOC operating plans are delivered at a premium level, meeting the time respond guideline.• Assisting the VSOC Manager in the Issues Tracking, Reporting and Resolution.• Provision of the bilingual support (English, Russian and Azeri) to all Media Village Operational Areas, especially to the VSOCs and their main stakeholders.• Being highly involved in recruitment process of the VSOC Assistants. • Organization of support to the Village Logistics and Village Keys and I&I (Inventories & Inspections) Departments when required.• Coordination of communication channels of the internal and external stakeholders of VSOC in relations to MDS (Master Delivery System), Work Order System (WOS) and other operational areas.• Support of the management, assignment and training of VSO’s Volunteers and paid staff during Baku 2015.• Supervision and support of VSOC Assistants and Volunteers during all operational phases.• Assisting VSO site management in administrating the contractors’ induction, training and accreditation processes.• Leading on the VSOC radio training, allocation, distribution and on-air traffic management during assigned shifts.• Acting as the Duty Manager when required.• Overseeing and management of data input into WOS. Reports production from WOS requested by the Village Management. • Being highly involved in testing and training other Villages’ Functional Areas representatives to use the WOS during operational phases. • Allocation and prioritization of logistic/maintenance related work orders during operational phases.• Ensuring smooth running of shifts transition and handover during Games Time. • Participation in the contingency and emergency planning of VSO’s in MVL (when/if required).

• management of accounting records, financial statements • payroll• assistance in tax, social fund, statistics reporting• internal reporting• management of bank statements, bills, payment statements• Other task and Analyses preparation as per Manager/Head Office request • vacation/sick leave counting• preparation of employees’ personal files• preparation of tax invoices, acts of acceptance• proceeding on 1C program

• Invoices issue and invoice recording in accordance with Local Law, International Accounting Standards and in the company systems • Invoices that are not issued at the assigned period, have to be reported in the form of accruals• Control over Account Receivables, ensure correctness of Account Receivables allocation in SUN, liaison with Regional team• Account Receivables related reports to be submitted to appointed person.• Analyses and report associated to the revenue• Control over revenue (First Aid Training database, Daily Sales and other reconciliations and analyses) • Other task and Analyses preparation as per Manager/Head Office request