Ash Smith Email & Phone Number

Columbus, Oh, Us

Traverse City, Mi, Us

Traverse City, Mi, Us

- Focused on alleviating technical issues for revenue-centric associates and other associates within the business- Lead a team initiative to decrease work backlog and completely transformed the workings of the Help Desk to be metric oriented within six months- Designed and managed our metric dashboard in ServiceNow to track KPI's and allow our technicians to prioritize issues by age and impact- Worked hands on in our regional office to ensure all conference rooms were up and running and desk equipment was functional- Worked closely with Engineering teams to ensure our trends were being addressed and worked to integrate Virtual Assistant automation in SNOW- Compare computer management experience to Corporate IT Fulfillment Specialist @ Abercrombie & Fitch

Columbus, Oh, Us

- Responsible for imaging and deploying Windows and Mac laptops to all Corporate users within the Global Home Office- Assigned to multiple projects to deploy specialized equipment to various teams across the organization- Worked with JAMF for Mac deployment, and Intune, Azure, SCCM, and AD for Windows computer deployment- Setup and managed Asset Management solutions within department- Kept clear line of communication with customers, supervisors, and team members on the status of different tickets and requests- Trained new Fulfillment team members and continued to mentor them as they grew into their role

Columbus, Oh, Us

- Provided internal users within the stores as well as Global Home Office with exemplary customer service and assistance with technical issues- Promoted to Senior technician and was responsible for training new hires and ensuring they were on task- Compare technical skills to IT Help Desk Specialist @ Hagerty Insurance

Campbell, Ca, Us

As an online instructor, I provide lesson plans and private lessons to students ages 7 to 17 in the tech subject of their choice. This includes scripting, programming, and game design.

Campbell, Ca, Us

Athens, Ohio, Us

The IT Service Desk at Ohio University supplies Faculty/Staff, Alumni, as well as current/future students with IT support. This includes walk up service for hardware issues as well as a call center that provides over the phone support for account or software issues.- Student Leader responsible for training and mentoring new student workers as well as ensuring all student workers were meeting service standards- Compare technical skills to IT Help Desk Specialist @ Abercrombie & Fitch

Athens, Ohio, Us

Athens, Ohio, Us

The office of Learning Communities provides students in their first semester at Ohio University with a class full of students who share their major, and a Leader upperclassman who is also the same major. Leaders provide peer support, study tips, and general guidance through their first semester of college.

New York, Ny, Us

- Developed an application that allows senior leadership within the organization to record, read, and analyze team member’s key performance indicators- Collaborated with a small team of interns on user stories to forward the product- Utilized agile methodology and paired programming while participating in weekly sprints to complete user stories- Engaged in full stack development using Java, Spring Boot, and SQL for the back end, and JavaScript, AngularJS, D3JS, HTML/ CSS for the front end- Deemed "Designated Debugger" by intern team and tasked with finding and fixing all errors before each push

Columbus, Ohio, Us

Was responsible for re-imaging over 1000 student computers as well as repairing any computer hardware that was damaged or not operational.Held the position for 2 consecutive summers.

Bachelor Of Science - Bs, Electrical Engineering W/ Computer Engineering Track

High School Diploma With Honors