Technical Skills:• Providing technical assistance and support to Students (Young People) or Staff either in person, over the phone, or via remote tools.• Installing and configuring computer hardware, software, systems, networks, printers, and scanners. This involves setting up new equipment and ensuring it works correctly.• Training users on new systems or software applications.• Performing regular maintenance tasks to ensure systems are operating securely and efficiently.•… Show more Technical Skills:• Providing technical assistance and support to Students (Young People) or Staff either in person, over the phone, or via remote tools.• Installing and configuring computer hardware, software, systems, networks, printers, and scanners. This involves setting up new equipment and ensuring it works correctly.• Training users on new systems or software applications.• Performing regular maintenance tasks to ensure systems are operating securely and efficiently.• Performing network administration tasks such as maintaining network infrastructure, configuring routers and switches, and ensuring network connectivity.• Implementing backup and recovery procedures to ensure data integrity and availability in case of data loss or corruption using AWS EC2 and Azure.• Undertaking backup and recovery procedures to ensure data integrity and availability in case of data loss or corruption.• Assisting in the procurement of new hardware and software by evaluating options, obtaining quotes, and ensuring compatibility with existing systems.• Ensuring that IT systems and processes comply with organizational policies, as well as regulatory requirements such as data protection laws in Australia and Education industry.• Monitoring system performance and usage to ensure efficiency and compliance with service level agreements (SLAs). Providing reports and analytics on IT metrics as needed.• Managing the IT help desk ticketing system to prioritize and respond to user requests in a timely manner• Identifying opportunities for process improvements and recommending changes to enhance efficiency, reliability, and usability of IT systems and services.• Playing a crucial role in ensuring that technology enables business operations effectively and securely. Show less

Demonstrated extensive experience in utilising advanced inventory management systems to track and restock supplies. Leveraging technology to enhance warehouse operations, I actively manage multiple sales pipelines, ensuring precise forecasting of sales and revenue. My cross-functional collaboration skills contribute to seamless communication and alignment with warehouse objectives. Recognised for implementing strategic initiatives, I streamline warehouse processes, optimising efficiency and… Show more Demonstrated extensive experience in utilising advanced inventory management systems to track and restock supplies. Leveraging technology to enhance warehouse operations, I actively manage multiple sales pipelines, ensuring precise forecasting of sales and revenue. My cross-functional collaboration skills contribute to seamless communication and alignment with warehouse objectives. Recognised for implementing strategic initiatives, I streamline warehouse processes, optimising efficiency and cost-effectiveness. With a keen attention to detail, I conduct regular audits of inventory levels, implementing corrective measures to minimise discrepancies and enhance accuracy. Show less

Proven track record in monitoring and maintaining technical support systems to ensure optimal functionality. I excel in effective liaising with internal and external customers, providing hands-on support for Arlec & Mercator products. As a meticulous tester of Grid-Connect™ technology and products, I ensure quality assurance and compliance. My timely responses to service issues and requests maintain a high level of customer service. With a commitment to knowledge documentation, I contribute to… Show more Proven track record in monitoring and maintaining technical support systems to ensure optimal functionality. I excel in effective liaising with internal and external customers, providing hands-on support for Arlec & Mercator products. As a meticulous tester of Grid-Connect™ technology and products, I ensure quality assurance and compliance. My timely responses to service issues and requests maintain a high level of customer service. With a commitment to knowledge documentation, I contribute to a centralised repository for the team, enhancing overall efficiency. Show less

Showcased expertise in logistic management and meticulous oversight of receiving, moving, checking, storing, and dispatching goods. Proven experience in organising and maintaining accurate inventory records and packaging products to align with quality standards. With a proactive approach, I report damaged or missing inventory promptly and contribute to streamlined processes through comprehensive documentation. My goal-oriented mindset ensures the achievement of daily, weekly, and monthly… Show more Showcased expertise in logistic management and meticulous oversight of receiving, moving, checking, storing, and dispatching goods. Proven experience in organising and maintaining accurate inventory records and packaging products to align with quality standards. With a proactive approach, I report damaged or missing inventory promptly and contribute to streamlined processes through comprehensive documentation. My goal-oriented mindset ensures the achievement of daily, weekly, and monthly targets, optimising overall warehouse efficiency. Show less

Ensured strict compliance with policies and procedures. I efficiently served customers, creating memorable experiences and maintaining the standard of service excellence expected by Caltex customers. My responsibilities included maintaining store presentation, handling cash transactions, authorising fuel pumps, and contributing to stock filling and rotation. With precision and adherence to protocols, I played a key role in providing optimal customer service.

Actively participated in an Enablement Program with the Business Analyst & CCM Developer. My role involved contributing to digital customer engagement initiatives, gaining hands-on experience in Business Analysis, and collaborating with the development team for the implementation of Customer Communication Management solutions. I demonstrated a keen understanding of software solutions, applying theoretical knowledge to real-world scenarios during the internship.

Exceptional performance and taking on increased responsibilities. I efficiently received and documented support requests from the service desk, conducted verifications and customer data analysis, and managed the creation and modification of customer accounts. My proficiency extended to payment processing, investigating problems and support requests, and contributing to the transition to working unsupervised while overseeing new staff members.

Successfully promoted to the new crew trainer team, highlighting leadership capabilities. I handled general inquiries about the Australian census campaign, conducted basic server troubleshooting, and managed hardware and software repair/update tasks. With expertise in Microsoft Office setup and customer account verification, I provided Census information through various communication channels, demonstrating adaptability and attention to detail.

Handled customer calls, internal support, and incident management, ensuring a focus on customer satisfaction. My responsibilities included conducting thorough customer account checks, creating and modifying accounts, and proactively performing customer follow-ups. With a commitment to service quality, I contributed to the resolution of billing inquiries and maintained the incident management system, showcasing adaptability and attention to detail.