Making Rent Count®.CreditLadder was the UK's first and is the biggest rent reporting platform in the UK. With over £1bn pounds in rent payments being reported on behalf of our tenants.This ensures a tenant's regular rent payment counts towards building their credit history. Successes include being the;- Biggest winners of HM Treasury's Rent Recognition Challenge - Only property company on Tech Nation's first fintech cohort (one of 20 total firms chosen)- First rent reporting service to report into Experian, Equifax and TransUnion. Additionally, the first to be integrated with a bank (Starling Bank)- UK's #1 rated rent reporting service on TrustpilotSince establishing the company the goal is the functionality of the business to drive extensive and sustainable growth. Responsible for the day-to-day running of the operations, working closely with the CEO and CTO:* Liaising with the CEO and CTO to make decisions for operational activities and set strategic goals* Planning and monitoring the day-to-day running of the business to ensure smooth progress* Ensure that the company runs with legality and conformity to established regulations including securing FCA registration as a Payment Institute for AIS and PIS (reg. 811994)* Recruiting and supervising staff* Evaluate regularly the efficiency of the business and apply improvements* Oversee customer support processes to ensure best-in-class service* Review financial information and adjust operational budgets to promote profitability* Revise and formulate policies and promote their implementation* Manage risk and incidents* Manage relationships/agreements with external partners/vendors* Evaluate overall performance by gathering, analysing and interpreting data and metrics

Exited through a sale.Responsible for the day-to-day running of the business:* Successfully implemented company policy* Developed strategic plans towards the profitable growth and operation of the company* Ensured that the operating objectives and standards of performance were not only understood but were owned by the management and other employees* Maintained the operational performance of the company* Assumed full accountability to the board for all company operations* Maintained a dialogue with and reported to the shareholders* Controlled finance* Built and maintained supplier relations * Established an effective team whilst creating a positive work environment with high retention* Maintained a flexible leadership style* Responsible for various product-related activities in the organisation including release management and production using agile methodologies* Managed the business to a successful exit and completed a handover to my successorThe company is still operational and growing after over 10 years since launch with a number of the original team still involved.Furthermore, managed a multi-discipline team to establish, launch and spin out a separate company, CreditLadder. This was funded by the new owners of Makeurmove and in transition to this company, the role was to establish CreditLadder's systems and processes.

Responsible for growth in the residential property lettings service:* Employee number 3* Helped define the business model, secure the functionality of the business, grow users and revenue* Developed sales and marketing plans* Built relationships with clients* Identified and reported on business opportunities in the UK property market* Represented the business at conferences, trade fairs and networking events* Managed the core technology project to deliver business improvements* Heavily involved in supporting operations to improve efficiency and deliver innovation