• Manages a team of IT professionals responsible for all corporate and local office systems, including applications, data center, servers and storage, PCs, and telecom. • Completed a current state assessment; authored the firm’s IT strategy and project roadmap.• Implemented changes resulting in over $900K in operating expense savings in the first year.• Created computer security policy and disaster recovery procedures.• Successfully deployed Cisco VoIP system throughout entire organization in saving over seventy thousand dollars in communication maintenance costs annually.• Implemented hardware and software upgrades to several mission critical applications.• Established change management and help desk solutions and policies.• Centralized disparate support documentation for all business applications and architecture.• Led proposal efforts on other task order requests including a national enterprise systems • Provided strategy on managing cutbacks due to a large contract cancellation.• Organized all IT functions around partnerships to better support business unit goals.• Managed IT infrastructure including Network LAN, WAN, MPLS Data Network, Data Centers, Disaster Recovery facilities, ERP applications, telecommunications, various third-party applications including CRM, Internal reporting, database management and IT help desk.• Instituted Steering committee to align IT initiatives and improve organizational operations.• Managed all IT vendor relationships, negotiated related contracts and created annual IT business plan and budget • Negotiated with and selected vendors for Telecommunications and Information Technology products, systems, and services. Managed vendor performance after implementation.• Implemented multifunction copy/scan/fax/print solutions to eliminate desktop inkjet devices to reduce cost per page.• Directed system and network administrators in identifying and resolving connectivity and application accessibility issues.

• Provided Technical support and consultancy services to a wide range of company clients• Managed company’s Domain Environment including Active Directory, Group Policies & the Servers.• Helped clients in virtualization projects using Novell software Platespin Migrate and Platespin Protect.• Installed and supported MS CRM suite for the company• Provided Level 3 support to end users

• Managed the overall administration of Windows Server.• Managed desktop database on Antivirus console including regular virus sweep. • Installed all the patches & hot fixes over the LAN including servers with regular cross verification using available tools.• coordinated with vendors for any hardware failures.• Provided assistance directly or indirectly (through vendors) with user administration (adds, changes, deletes, disk space management, backup and file restores).• DNS & DHCP monitoring & management.• L1 level of VMware/ESX/ESXi support experience.• Installed, configured and supported Windows 2003, 2008 and 2012 servers utilizing Dell and IBM hardware.• Installed, configured and supported IBM Blade servers.• Provided patching and upgrades for all servers on a monthly schedule.• Provided Active Directory and DNS support based on requests and issues.• Created user home directories and helped migrate user data from various servers and domains.• Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information. • Performed Periodic backup’s of router configurations, firewall policy and firewall configuration.• Analyzed system logs on a regular basis in order to identify potential issues with Server systems.• Managed FTP servers. • Assisted in developing, implementing, testing and maintaining server level disaster recovery plans.• Managed & maintained networks, LAN & WAN connectivity throughout the organization

• POS software and hardware Installation.• Remote Help desk Support of end users• Server monitoring and health checkup of servers.• Complete infrastructure support.• User account management, Creation, Modification, Deletion, Password reset and Account unlock.• Server support for Windows 2003 Server.• Troubleshooting problem related to AD, DNS and DHCP Server.• Monitoring Health checkup and Availability of Server.• Backup Management.• Analyzing system logs and problem solving.

• PMS software Installation and End User training• Help Desk remote support of End User• Prepared required documentation of the training material• Prepared LAN and WAN connections • Installed and synced interface connections to the PMS and POS