• Deliver clear, concise customer service, ensuring accurate responses and adherence to targets.• Collaborate with third-party agencies to resolve issues, maintaining high-quality standards.• Make confident, timely decisions in a fast-paced, target-driven environment.• Adhere to company policies and procedures while working under tight deadlines.• Crafted clear, concise responses to customer inquiries, ensuring accuracy and adherence to company policies and procedures.• Developed and implemented new strategies for handling high-volume periods, maintaining quality standards while meeting tight deadlines.• Analysed customer feedback to identify trends, contributing to service improvements and increased customer loyalty.

• Reported hazards to enhance safety compliance and reduced incidents by implementing preventive measures.• Prepared detailed reports to support safety audits, ensuring adherence to health standards.• Investigated accidents to identify root causes, improving safety protocols and minimising future risks.• Developed and executed comprehensive safety training programs, significantly reducing workplace accidents and fostering a culture of safety awareness.