 Ensure B2B-customers a seamless experience from point of order to delivery of Tesla via back-of-house admin operations related to order processing, creating and validating accounts, modifying vehicle configurations, order fulfilment experience, billing, revenue recognition Process single- and bulk enterprise orders as well as order cancellations according to established policies and procedures Generate order agreements and invoices whilst performing admin checks to maintain data accuracy Execute sales campaigns on order- and customer level

 Address customer concerns with professionalism in a way that creates a positive customer experience representing Tesla brand values/mission Evaluate the needs of customers and work in a creative, pro‑active manner to resolve roadside‑, technical‑ and general support enquiries via education, guidance or troubleshooting Coordinate with various stakeholders to determine best course of action for all support activities and escalate matters in a timely manner that require senior management concurrence Manage multiple work streams at once and utilise CRM‑tools to keep an accurate record of support cases and communications

 Follow‑up on out‑/inbound leads via omnichannel communication, nurture client relationships post‑order and accompany their journey Educate and guide customers through payment, financing, trade‑ins, registration, incentives and other local requirements Develop and maintain a sales‑ and delivery pipeline in teamwork with the country‑based field delivery/sales organisation Collaborate with internal stakeholders to facilitate smooth customer transitions from point of sale to configuration and delivery progress

 Responsible for translating brand priorities and processing day‑to‑day operations of TV‑channels on behalf of Nickelodeon Plan and create accurate and attractive transmission schedules according to the channel’s style guide and within strict deadlines Execute promotional strategies by planning on‑air promotions along with importing and updating commercial blocks

 Creating customer‑specific offers and contractual documents for subcontractors and freelancers Planning and budgetary control of projects amidst travel expense accounting Customer- and supplier support service including order management

 Professional consulting and managing B2B partner relationships including escalation management Customer project management: Planning, tracking and ensuring the smooth processing of purchase order‑ and billing process Asset management: Hardware, licences and user authorisations

 Data editing and data base analysis on basis of the IRI retail panel Analysis and research on the development of brands and products