• Delivered first-level technical support to end-users, resolving hardware, software, and connectivity issues promptly and professionally.• Maintained accurate incident records, ensuring swift escalation to Tier 2 support when necessary.• Collaborated with cross-functional teams to implement IT solutions and optimize workflow efficiency.

• Responded to help desk tickets and provided support to end-users with technical issues via phone,email, and in person.• Troubleshot issues related to hardware, software, networking, and printing.• Assisted with setting up and configuring new computers, printers, and other equipment.• Maintained and updated inventory of hardware and software assets.• Documented support activities and resolutions in the help desk ticketing system.• Escalated complex issues to Level 2… Show more • Responded to help desk tickets and provided support to end-users with technical issues via phone,email, and in person.• Troubleshot issues related to hardware, software, networking, and printing.• Assisted with setting up and configuring new computers, printers, and other equipment.• Maintained and updated inventory of hardware and software assets.• Documented support activities and resolutions in the help desk ticketing system.• Escalated complex issues to Level 2 support when necessary.• Participated in ongoing training to improve technical skills and knowledge Show less

• Assisted with troubleshooting technical issues and providing support to end-users.• Installed and configured software and hardware.• Participated in system and network maintenance.• Contributed to the development of documentation and procedures for technical support processes.• Assisted with various projects as needed.• Communicated with clients professionally and effectively to understand their IT concerns and providetimely solutions.• Ensured customer… Show more • Assisted with troubleshooting technical issues and providing support to end-users.• Installed and configured software and hardware.• Participated in system and network maintenance.• Contributed to the development of documentation and procedures for technical support processes.• Assisted with various projects as needed.• Communicated with clients professionally and effectively to understand their IT concerns and providetimely solutions.• Ensured customer satisfaction through excellent customer service, responsiveness, and follow-up. Show less