General Manager
CurrentFirst hotel is 4star hotel located at beauty full Canton village downtown more then a million tourist visiting summer. Focuses on maximizing revenues and profits, growing rev/par and increasing asset value while balancing guest service, associate satisfaction and owner/asset manager relations. A sharp, dedicated and hard working executive who is quality and performance driven and prides himself in meeting and exceeding corporate goals and objectives. Attend to Guests’ inquiries, requests, complaints and compliment. Monitor departmental costs to ensure performance against budget. Ensure proper training and procedures are in place to ensure provision of quality services. Attend to crisis or emergency situations and perform service recovery. Record the details of events in Duty Manager Log Book and to take necessary actions. Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue. Monitors Front Office personnel to ensure guests receive warm attention and personal recognition. Informs other operating departments, notably Housekeeping of all Front Office matters that concern them. The ability to display a high degree of professionalism and integrity as befitting a member of management. Responsible for handling all aspects of sales and development of new businesses with corporate clients. Responsible for ensuring a high level of guest satisfaction. Duty manager 4 times per month.Lastly, understanding Accountability and its role in your business as well as it’s role in your position as a manager, will make the difference between an average or outstanding, business or management figure. If you are flexible/adaptable and communicate well, then dealing with delegating, empowerment, and difficult conversations, you will have the tools necessary to be a strong, successful manager.