Sr. Manager, Amazon Fresh Expansion
Seattle, Wa, Us
•Oversaw the operational integration of the Amazon Fresh and Prime Now network into one organization, overseeing the integration, remodeling, and expansion of 42 Amazon Fresh and Prime Now fulfillment centers and teams in 2019, while simultaneously launching Amazon Fresh into 20+ new markets during the "re-launch" process.•Coordinated with partners from multiple teams: construction, start-up, operations integration, capacity, retail, supply chain, food safety, learning, procurement, delivery, launch operations on identifying issues, and solving problems and then iterating our launch process to speed up launches with less issues, allowing the process to scale from 1 time-consuming re-launch per month in early 2019 to 12 standardized launch processes in December of 2019.•Worked as a subject matter expert (SME) for everything Operations related, approving all process changes, design changes, and one-stop-shop for answers from any partner team•Directly oversaw each sites relaunch - maintaining operational control of each site, teaching teams what to do in case of issues, and educating best practices learned from previous launches - and handed site off to regional operations teams once site successfully launched and met critical KPI's•Co-led an initiative to standardize leadership training for all exempt Amazon Fresh leadership with central team partners from various teams to create training modules that showed them how to re-launch their Amazon Fresh building. Once created co-chaired a retraining conference where Multi-Site Leaders up through Director where trained to new standards. Based on success with director level leadership, this training was then rolled out to every exempt leader in the network and every new leader since, creating a standard benchmark for performance.