Asad Bilal

Asad Bilal Email and Phone Number

Customer Relations Manager | Team Management | Customer Experience & Operations | Driving Growth and Innovation | E-commerce Entrepreneur | @ UniverCell Canada
Asad Bilal's Location
Lahore, Punjab, Pakistan, Pakistan
About Asad Bilal

Customer Relations Manager | UniverCell CanadaResults-driven Customer Relations Manager with 5+ years of experience in e-commerce, business development, and customer service. Proven track record of successfully managing teams, driving sales growth, and delivering exceptional customer experiences.Key Skills:Customer Relationship ManagementE-commerceTeam LeadershipSales ManagementBusiness DevelopmentCustomer ServiceProblem-SolvingCommunicationExperience:Customer Relations Manager | UniverCell Canada (Current)Managed customer support team, increased customer satisfaction by 25%, implemented new customer service initiatives.Business Development Executive | Desknock (Feb 2023 - January 2024)Developed strong bond with clients, increased sales revenue.E-commerce Manager | MH Boston Sdn Bhd Malaysia (September 2015 - July 2021)Managed online store operations, optimized product listings for SEO, improved customer conversion rates, Product listing and customer support.

Asad Bilal's Current Company Details
UniverCell Canada

Univercell Canada

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Customer Relations Manager | Team Management | Customer Experience & Operations | Driving Growth and Innovation | E-commerce Entrepreneur |
Asad Bilal Work Experience Details
  • Univercell Canada
    Customer Relations Manager
    Univercell Canada Oct 2023 - Present
    Toronto, Ontario, Canada
    Dedicated Customer Relations Manager with 2+ years of experience in the telecommunications industry. Proven ability to foster strong relationships, resolve complex customer inquiries, and drive customer satisfaction. Skilled in conflict resolution, communication, problem-solving, CRM software.At UniverCell Canada, I have successfully increased customer satisfaction, reduced complaint resolution time, implemented new customer service initiatives. My passion for building lasting relationships and providing personalized solutions has contributed to the company's growth and success.
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  • Desknock
    Business Development Executive
    Desknock Feb 2023 - Present
    Lahore, Punjab, Pakistan
    Current Position: Campaign Manager at DesknockIn my current role at Desknock, As a Campaign Manager since Oct 23, I’ve been instrumental in launching our company’s new project, leveraging my extensive e-commerce expertise to enhance customer experiences.Simultaneously, I continue to refine my skills as a Customer Support Representative, ensuring that every customer interaction is handled with the utmost care and professionalism. My focus is on providing solutions that not only meet but exceed customer expectations, fostering loyalty and trust.Key Responsibilities:Strategize and implement cutting-edge marketing strategies.Oversee project management to align with company goals.Provide exceptional customer service via chat and voice support.Collaborate with cross-functional teams to optimize campaign performance.Analyze customer feedback to drive continuous improvement.
  • Mh Boston Sdn Bhd
    Managing Partner
    Mh Boston Sdn Bhd Sep 2015 - Jul 2021
    Malaysia
    MH Boston Sdn Bhd a prominent online retail operator, specializing in multiple e-commerce platforms such as 11Street, Shopee, and Lazada. Our commitment to excellence and customer satisfaction drives us to provide a diverse range of high-quality products, ensuring a seamless shopping experience for our valued customers.
  • Makro Shoes
    Warehouse Operations Specialist
    Makro Shoes Jun 2011 - Sep 2015
    Lahore, Punjab, Pakistan
    Efficiently managed warehouse operations for a leading footwear retailer, Makro Shoes. Accurately maintained inventory records and optimized stock levels to ensure product availability. Proficiently operated barcode printer & scanning equipment and implemented inventory management systems for streamlined processes.Collaborated with cross-functional teams to ensure smooth order fulfillment and timely deliveries. Demonstrated strong organizational skills and attention to detail in a fast-paced warehouse environment.Dedicated Warehouse Operations Specialist with a proven track record in optimizing inventory management processes and ensuring efficient warehouse operations. Proficient in barcode printing, scanning, data entry, and order fulfillment. Committed to delivering exceptional customer service and driving operational excellence.

Frequently Asked Questions about Asad Bilal

What company does Asad Bilal work for?

Asad Bilal works for Univercell Canada

What is Asad Bilal's role at the current company?

Asad Bilal's current role is Customer Relations Manager | Team Management | Customer Experience & Operations | Driving Growth and Innovation | E-commerce Entrepreneur |.

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