• Overseeing the commercial performance of the business unit, leading to £600,000 in monthly revenue.• Operating in a Client Success Manager capacity, creating client proposals and leading presentations and negotiations.• Achieving high client satisfaction levels as a result of understanding and exceeding clients’ expectations.• Coaching and mentoring 3 Operations Analysts focusing on performance, closing employees’ skill gaps.• Increasing revenue and profit of the business unit as a result of developing long term growth strategies.• Enhancing processes and integrating new process improvements, resulting in higher efficiency levels.• Designing the financial year plan to project revenue and profit for the board, exceeding targets and KPIs.• Producing business cases for resource allocations, creating road map projects and improving data analysis.• Attaining other milestones such as minimising resources needed by 40%, improving conversion rates by 20%, boosting total revenue by 10% and presenting brand new explores for different business areas.

• Conducted cold outreach across phone calls, social media and email to increase seminar opportunities. • Organised and conducted seminars on peak performance and mental health for Universities and businesses.• Carried out therapy sessions to help clients overcome anxiety, stress and depression, meeting KPIs.• Created a website, videos and written content, increasing brand awareness and audience by 200% YoY.

• Supervised the financial and governance matters of 250+ clubs and societies including the allocation of funding with UCLU having the highest reserves in excess of £5 million, ensuring long-term success.• Strengthened relationships and secured proposals for the Queen Elizabeth Olympic Park, enabling UCL students to use their sporting facilities during term-time.• Defined a sponsorship strategy for the sports club, minimising dependency and increasing funds by 25%.• Spearheaded a new strategy for the permanent relocation of a students’ Arts Club theatre, providing temporary locations during building works.