Asad Latif Email & Phone Number

Islamabad, PK

Islamabad, Islāmābād, Pakistan

Islamabad, Islāmābād, Pakistan

Pakistan

Order Management Operations:Overseeing daily B2B and B2C Order Fulfilment activities.Managing the order processing cycle, including order receipt, order confirmation, and order shipment. Monitoring order status and resolves any issues related to order fulfillment, such as backorders or delivery delays. Providing data-backed and actionable updates to Senior.

Islamabad, Pakistan

Provided exceptional customer services through various channels such as phone, email, chat, and social media platforms to resolve customer inquiries, complaints, and feedback in a timely and professional manner.Collaborated with cross-functional teams to identify and resolve customer issues such as shipping and delivery problems, product defects, and.

Karachi

Facilitated the seamless execution of project activities by providing comprehensive logistics and administrative support. Served as a focal point of contact for addressing administrative queries and requirements.Maintained a systematic inventory database for assets and office supplies, conducted regular inventory checks, and submitted reconciliation.

Karachi

Monitored and evaluated inbound and outbound chat, emails, and calls of the Sales Department.Analyzed and controlled the risk factors.Provided feedback and coached the agents to help them improve their quality in customer services.Took initiatives to improve the quality of the center.Conducted team meetings with the agents in order to keep them updated.

Karachi

Administration:Assisted in completing new and existing employee documentation, scanned and maintained records in hard and soft form, and performed periodic audits of HR files and records.Ensured the office was stocked with necessary supplies, all equipment was working and properly maintained, and handled petty cash and maintained purchase records.Made.

Karachi, Pakistan.

Answered incoming calls from customers and provided assistance with their inquiries related to telecom services. Provided technical support to customers who were experiencing issues with their telecom services, such as internet connectivity problems, VAS or SIM-related issues.Collaborated with other departments to resolve complex customer.