Asad Saleem Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Working on multiple Telecom accounts (currently Claro) by understanding their business flow with the client team. Build and maintain an automated pipeline that fetches the client sourcing data (crm, calls, outcomes) from their Data Warehouse. Clean the data and transform it through SQL scripting to create metrics that measure performance of customer-agent interactions.Perform feature engineering on the data to derive useful variables for AI Modeling, that help us assign better… Show more Working on multiple Telecom accounts (currently Claro) by understanding their business flow with the client team. Build and maintain an automated pipeline that fetches the client sourcing data (crm, calls, outcomes) from their Data Warehouse. Clean the data and transform it through SQL scripting to create metrics that measure performance of customer-agent interactions.Perform feature engineering on the data to derive useful variables for AI Modeling, that help us assign better customer-agent pairing on runtime, that ultimately increases retention rate and sales conversation rate.Building Dashboards and alerts to monitor the automated pipeline health, data integrity, metric calculations, feature importance and other KPIs.Presenting the value generated, by Afiniti runtime pairing as compared to their default pairing, to the client and providing clear understanding through data and documentation. Show less

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

Master'S Degree, Data Science

Bachelor'S Degree, Computer Science