• Developed and implemented different strategies and objectives increasing operational efficiency with existing resources.• Collaborated with 5 cross-functional teams to identify and eliminate challenges improving collective team output.• Fostered a culture of innovation, encouraging creative thinking and leveraging technology to improve processes and positive team engagement increasing online engagement rate by two folds.• Supported HR and Administration departments by… Show more • Developed and implemented different strategies and objectives increasing operational efficiency with existing resources.• Collaborated with 5 cross-functional teams to identify and eliminate challenges improving collective team output.• Fostered a culture of innovation, encouraging creative thinking and leveraging technology to improve processes and positive team engagement increasing online engagement rate by two folds.• Supported HR and Administration departments by integrating more relevant and effective strategies and usage of updated media technologies reducing hiring process by 75% and 25% improvement in relevant candidate applications.• Collaborated closely with finance and imports departments to plug gaps, improve reporting and optimize operational costs, increasing company savings by 10%. Show less

• Executed UAT and regression testing, ensuring strict adherence to established protocols minimizing system down time.• Worked on Insurance Product pricing and development.• Regulatory compliance including product registration, seamless system implementation and Post Registration Implementation Certificate (PRIC) testing.• Responsible for developing and updating software for Bancassurance partners for illustrations. Providing support to Client Services for special… Show more • Executed UAT and regression testing, ensuring strict adherence to established protocols minimizing system down time.• Worked on Insurance Product pricing and development.• Regulatory compliance including product registration, seamless system implementation and Post Registration Implementation Certificate (PRIC) testing.• Responsible for developing and updating software for Bancassurance partners for illustrations. Providing support to Client Services for special illustrations.• Prepared annual company reports in compliance with external credit rating company requirements such as VIS Credit Rating Co. Ltd for company rating. Show less

• Adopting effective sales techniques to enhance revenue growth and exceed sales targets with a 20% increase in MoM sales.• Resolved customer queries and issues ensuring customer satisfaction with a net promoter score of over 95%.• Experience in training new team members and supporting colleagues with product knowledge and sales techniques, contributing to a collaborative and high-performing sales team elevating store ranking from the lowest to the top 3 within a competitive… Show more • Adopting effective sales techniques to enhance revenue growth and exceed sales targets with a 20% increase in MoM sales.• Resolved customer queries and issues ensuring customer satisfaction with a net promoter score of over 95%.• Experience in training new team members and supporting colleagues with product knowledge and sales techniques, contributing to a collaborative and high-performing sales team elevating store ranking from the lowest to the top 3 within a competitive region of 14 stores. Show less