Managed payroll processes for management and third-party staff, ensuring timely and accurate disbursement.Oversaw regular operations of HR software to streamline workflows and reduce paperwork.Handled PF loan-related inquiries from employees, providing support and guidance as needed.Implemented new HR software solutions to enhance efficiency and improve overall HR operations.

Service Delivery SpecialistDecibel HRMS BPO, PakistanKey Responsibilities:• Payroll Management:o Overseeing payroll operations for 5,000 employees, managing a payroll budget of 400 million PKR.o Ensuring accurate and timely processing of payroll, adhering to statutory requirements.o Preparing monthly payroll journal vouchers.• Client HR Operations:o Managing client compensation and benefits programs.o Handling day-to-day HR operations and ensuring compliance with Income Tax, Labour Law, and other statutory regulations.o Maintaining portals and data for Social Security (SESSI), Punjab Employee Social Security Institution (PESSI), and Employees' Old-Age Benefits Institution (EOBI).• Employee Support:o Providing first-line support for HR-related queries from employees.o Handling attendance and leave management for employees stationed at various locations.o Managing contract renewals for contractual staff.o Overseeing full and final settlements and journal vouchers for outgoing employees.o Administering Provident Fund (PF) loans and withdrawals, as well as gratuity funds.• Client Management:o Resolving client queries related to Decibel's services.o Maintaining communication and ensuring client satisfaction with HR services.Clients Managed:• Sindh Integrated Emergency and Health Service• International Industries Limited• Bazaar Technologies• Vital Trust Pakistan• Maxim Agri• Hilal Care• Hilal Foods• Hilal Retail Brands• Shalimar Foods• Stahl Pakistan• Aitken Stuart

Senior Officer, Onboarding & Payroll Team, Level 3 BOSPayroll ManagementManaged $10M payroll for 3,000+ US employeesOversaw benefits, compensation plans, promotions, and demotionsProcessed payroll, handled data entry, and ensured accurate calculationsAddressed employee queries on wages, deductions, attendance, and time recordsManaged taxes, take-home pay, leave of absence, and terminationsDistributed wages via paper checks or direct bank transfersRecruitment & SelectionExecuted full recruitment life cycleUtilized platforms like LinkedIn, Monster, Indeed, Dice, and Rozee.pk for sourcingScreened resumes and maintained job/resume databaseConducted phone interviews and scheduled client interviewsEnsured timely follow-ups with managers and assisted in performance appraisalsOnboarding & OperationsPerformed HR operational activities including social security verification and tax setup managementOnboarded new hires and coordinated training sessionsManaged email correspondence and cross-department coordinationVerified and updated W4 and W2 formsConducted exit interviews and processed full & final settlements

-Update employees record with new information-Combined payroll data of employees like Hours, leaves accounts-Prepare HR & payroll related reports -Manage their benefits (Like remaining their leaves) -Schedule & confirm interview with candidates -resolve new staff quires like their domain ID work email