• Led the technology component of business transformation for Pakistan & Bangladesh Markets, assessing and prioritizing market technology requirements based on business value• Collaborated with stakeholders and senior management to defined business problems and primary objectives for new initiatives, systematically identifying and validating key business requirements to drive successful project outcomes• Collaborated with cross-functional teams to analyze business unit needs and identified gaps, offering strategic insights for continuous improvement efforts to enhance overall organizational efficiency• Leveraging ITSM principles, conducted regular quality reviews of systems and processes and initiated improvements byconducting in-depth studies of current practices, designing modifications, and implementing changes to optimize end-user experiences• Drove market-focused projects by collaborating with the regional product teams and local market stakeholders, developing project plans, including defining project scope, objectives, deliverables, and timelines• Worked with Project Management to ensure punctual and precise reporting of submissions, project status, budget, and roadblocks• Facilitated Lessons Learned debriefs at the conclusion of project cycles, systematically tracking recommendations through to implementation for continuous process improvement• Managed a team of 7 professionals, assigning tasks and responsibilities, and guiding them throughout the project lifecycle• Facilitated Lessons Learned debriefs at the conclusion of project cycles, systematically tracking recommendations through to implementation for continuous process improvement• Accountable for the end-to-end budgeting, planning, and execution of IT projects and services of the affiliates, while ensuring robust audit management and compliance controls• Supervised the negotiation and management of contracts with vendors, maintaining Contract Change Proposals (CCP)

Core responsibilities included:• Looking after Sales Solution Delivery in Pakistan, implementing Power BI Dashboards to help visualize KPIs for the affiliate• Acting as an Operations Manager for ingestion & analytics of Customer POS Data in Saudi & Gulf Markets

Core responsibilities included:• Administration of Microsoft Azure to provision new environments and provide support for the availability of the existing production environments• Configuration of Application Gateway & Traffic manager to enhance application performance