As a dedicated and results-driven IT professional, I bring a robust blend of technical expertise and innovative problem-solving skills to the table. With a Master’s degree in Computer Science from Panjab University and a Bachelor’s degree in Computer Application from AP Goyal Shimla University, my academic background lays a strong foundation for my career in technology.Experience:IT Support Specialist Level - 2 at AVASO Technology SolutionsIn my current role, I provide technical support for desktops, laptops, software applications, and helpdesk systems. I handle imaging, deployment of desktops, basic networking, and network printing. I train users on operating systems and hardware, create user documentation, and serve as the first point of contact for helpdesk tickets.I collaborate with IT professionals for seamless database and application integration, maintain detailed database documentation, and perform routine maintenance tasks. I manage the inventory of computer equipment and software licenses, and support security solutions like firewalls and anti-virus systems. My role ensures optimal IT infrastructure performance and security while delivering excellent user support and training.Information Technology Specialist at RowthTechDuring my tenure at RowthTech, I collaborated with the IT team to maintain network documentation and provided extensive IT Helpdesk support across various departments. My role involved troubleshooting software, hardware, and communication issues, as well as performing upgrades and installs of computer systems. I managed and monitored a wide range of IT systems, including Microsoft 365, SharePoint, Azure, Active Directory, MS SQL Server, and various security and backup systems. This role honed my skills in IT infrastructure management and support.Web Developer at Impinge SolutionsAs a Web Developer at Impinge Solutions, I gained hands-on experience in creating, editing, and publishing web pages, blogs, and other content on WordPress. This role allowed me to develop my skills in web development and content management, laying the groundwork for my subsequent specialization in WordPress development and SEO.My professional journey has been marked by a continuous drive to learn and adapt, ensuring that I stay abreast of the latest industry trends and technologies. I am passionate about leveraging my technical skills to create impactful digital experiences and drive business growth. I am always open to new opportunities and challenges that allow me to contribute, grow, and make a difference.
