Lead and design of automation project reducing the number of held requests due to miscommunications by 30%Reduced number of mislead requests by mapping main processes for the Re-registration Department.Lead on automation project to improve efficiency on reporting activities by 99%.Follow up with third parties and stakeholders to provide status of current transactions.Support on escalations management and resolutions to impact client satisfaction.

- Market Intelligence and market research according to the key Chilean industries.- Support on planning events (Budget control, Supplier contact and Social promotion)- Successful development and management of business agendas.- Support on management of business missions, focused on the promotion and participation of Chilean companies: México - Chile Business Meeting(2019); International Mining Convention (2019); eCommerce Workshop (2019); Mujer Exporta (2020); CARAVANA Americana (2020)-Establishment of communication channels between Chilean companies and Mexican companies or governmental institutions.

- Market research of the main Mexican cities, in order to perform the development of the project.- Design of short and long term strategies to meet the needs of the market.- Support on decision-making and looking for any improvements according to the project launch.- Design and management of data bases, with emphasis on prospective leads.- Development and supervision of weekly reports, monitoring key areas of the business.