Asaf Gaon Email & Phone Number

Waltham, MA, US

Boston, Massachusetts, United States

- Oversaw Takeoff's Technical Support team (15 support engineers - tier 1 and 2, and 3 managers). Takeoff provides a SaaS solution for enterprise clients to automate their e-grocery picking. Tasked with assuring the uptime of some of the world's largest enterprise grocery store robotic pick-up facilities (supporting both software and hardware).- Scaled the.

Greater Boston

- Led a team of Technical Support professionals to ensure a quick response time of less than 5 minutes for First Reply Time, and quick resolution for international enterprise clients. Ensured quality service for both hardware and software incidents.- Tasked with mentoring, guiding, and providing continuous feedback to the support engineers in order to.

Greater Boston Area

- Led a seven-person engineering team in charge of all Athena’s infrastructure and application logging and metrics (on-prem and cloud). - Assured the stability and functionality of athena's monitoring platform which handled over 500TB of data daily, a combination of ElasticSearch, Prometheus, Graphite, Logstash, FluentD, Kibana, and Grafana.- Tasked with.

Greater Boston Area

- Led the formation of a small agile engineering team that can tackle advanced analytics of infrastructure and application metrics.- Managed a team of engineers across two countries and engaged cross-departmentally to drive initiatives (Collaborating with Development, Product, and Client org).- Built athena's incident management plan. Oversaw training and.

Greater Boston Area

Things I am passionate about:* Troubleshooting* Analytics* Incident Management* Metrics (Graphite, ELK stack, Grafana, and many more)What cool things the NAS team is up to:* Identifying and mitigating complex large scale problems in our infrastructure environment* Incident Management (understanding the complex architecture of atheanaNet and assuring that.

Watertown, MA

As a member of the Production Application Services team, the Production Application Services Associate will need to possess strong troubleshooting skills in a production environment. While working in this fast paced, dynamic, web application environment, the Production Application Services Associate will be expected to provide tier 3 support for the.

Greater Boston Area

Greater Boston Area

• EnerNOC is a leading provider of demand response and energy efficiency solutions. The Shift Support Analyst works with commercial and industrial power providers to monitor and support their load curtailment activities.
• Monitoring our network of 12,000+ remote devices that communicate via cellular, DSL, LAN and VPN
• Troubleshooting connectivity issues
• Configuring communications devices
• Identifying, correcting, and/or escalating data quality issues with sites, energy meter data, and contact informationProviding exceptional service to internal and external customers
• Providing access to and support for DemandSMART(TM), our Demand Response and Energy Management software

Devised support protocols and provided quality customer service to majorinternational satellite companies and television channels* Communicated with internal departments to efficiently resolve clients’ downtime* Performed manual testing of central database (SQL)

Implemented overseas government-sponsored web initiatives for security measuresin the air freight industry* Acted as liaison between government agencies and industry clientele, providingwritten reports on participation levels* Conducted manual testing of database (SQL) and identified “bugs” in initiatives’websites

Provided desktop and technical support for university faculty/students usingWindows, Mac, and Linux operating systems* Performed scheduled maintenance and hardware upgrades for medical schoolcampus (~100 Windows-based computers)