After 10 years of global experience in banking and finance, nurturing relationships with startup executives and getting exposure to disruptive technological solutions and innovative concepts, I decided to leverage my skills and transition into technology to gain experience from within a more entrepreneurial and dynamic environment. I have an innate desire to meet people and be exposed to other cultures. In my leisure time, I seek steep peaks for skiing, aspire to pull a perfectly balanced espresso shot every morning, and geek out on mezcal.In my current role as a Customer Success Manager at Guesty, my main objectives are to understand the user experience and drive product enhancements, in order to propel scaled revenue growth and user retention.Prior to my current role, I was an Enterprise Account Manager at Riskified (NYSE:RSKD), with a mission to empower businesses to realize the full potential of eCommerce by making it safe, accessible, and frictionless.Before transitioning to technology, I managed banking relationships with executives at 400+ technology companies, startups, and VC funds. Among my clients were global companies in the fields of FinTech, eCommerce, Cyber Security, FoodTech, and Medical Devices.I am highly experienced in overseeing multi-department workflows and passionate about providing excellent customer service by rigorously understanding clients’ needs and objectives, and generating critical insights by using data and analytics.