Ashley Johnson Email & Phone Number

Issaquah, Wa, Us

Redmond, Washington, Us

Product Management for the Microsoft Learn platform, focused on integrations and functionality to support connections between Learn and 1st and 3rd party experiences.

Redmond, Washington, Us

Teach and support technical subject matter experts to be able to create high-quality content and experiences for our customers via Microsoft Docs. Key areas of focus being providing strategic direction, process improvement, operational support, and coaching.• Member of the Content organization’s Extended Leadership Team (XLT) and co-led creation of and strategy for a new “Content Contributor Success” shared services team to support the organization’s goals around scaling through contributors.• Created and host a cross-company, quarterly forum targeted at 700+ internal content contributors to drive a “One Microsoft” approach to planning and operations by sharing out important information, aligning groups on our shared KPIs and mission, and ensuring that all businesses have a voice to help influence, shape, and define the experiences for our customers across the shared Microsoft Docs infrastructure.• Created and hosted over 50 hours of training for internal contributors and PMs, on topics like: GitHub pull-request (PR) review process, metrics retrieval and analysis, and new process rollouts.• Provided formal mentorship and career coaching to 10 Program Managers in the Developer Relations organization.• MC-ed “Women in Tech” panel for Developer Relations organization.

Redmond, Washington, Us

Create extension of the Microsoft Docs platform to deliver free, interactive, high-quality learning experiences.• Managed 10+ major content portfolio launches including customer experimentation phase, initial platform and portfolio launch, and additional product launches - including 100+ hours of interactive content, exceeding almost 3x the goals for the initial launch.• Led a team of 5 Partner Success Program Managers who each supported a portfolio of content teams and individual people contributing to the Microsoft Docs platform.• Managed all the Microsoft Learn GitHub content repositories, content repo strategy, and provided primary PR review on content.• Helped architect the Microsoft Learn platform as a co-author and reviewer of multiple Engineering feature specifications, including content information architecture model, user flows throughout content (completion states, transfer from non-authenticated to authenticated states from content, knowledge checks, sandbox, labs, etc.), feedback mechanism, content authoring tooling improvements.• Created almost all initial Microsoft Learn team programs, processes, and documentation. Notable deliverables included: content development process, formal editorial review process and style guide, localization process and expectations, support for internal and external contributors, project work tracking and configuration in Azure DevOps, repo setup and management, Git workflow, customer support, new hire onboarding and project documentation.• Co-led building initial content and platform team through hiring and onboarding. Interviewed over 90% of the initial core content team (11 people). Onboarded to the project: 26+ people (new-to-MSFT hires, new to org hires, and external contributors).

Redmond, Washington, Us

Deliver and own the infrastructure solutions that support learning and development for Microsoft’s Cloud and Engineering Global Data Center Operations. Key areas of focus being improving learner experience, incubating metrics, integrating training and operations systems, and influencing L&D team culture to use Agile solution building.• Establish technology, design, and process standards for curriculum developers to support lean production, iterative rollouts, spaced delivery, and micro-learning to help scale L&D production and reduce customer effort.• Define requirements and work with software development teams to integrate training completion data with workflow systems to automate assignment of work within data centers.• Drive direction for learning platform and business analytics solutions.• Manage and broker commitments from enterprise teams who own other components of the learning infrastructure.• Create core training reports (users, transcripts, evaluation feedback, catalog) using PowerBI and launch reporting dashboard for self-service consumption by data center leadership team, field operations staff, and other stakeholders.• Drive L&D Team Weekly Business Review (WBR), incubate team metrics (input, output, and business outcome), and coach other Program Managers on metric incubation and data analytics.• Drive special projects for the learning platform infrastructure – such as defined and executed major overhaul of learning and development website to improve user experience.• Manage vendor resource.

Seattle, Wa, Us

Worked on the AWS Training Infrastructure engineering team to build a new, AWS-powered Learning Management System (LMS) for internal and external customers.• Sole product manager on an Agile software development team – own the product roadmap, work with customers and stakeholders to define their requirements, convert them to user stories, write functional designs, and create UI mockups.• Lead launch activities for 3 major launches (internal, limited availability, and general availability) and weekly iterative releases, including managing launch checklist, training administrators and stakeholders, writing user documentation and communications, presenting product demos, and other related tasks.• Engaged with senior management to provide consultation on new initiatives and priorities, as well as to provide status update of projects.• Worked daily with Software Development Manager and Engineers to quickly resolve blockers to development related to functional designs.• Lead multiple rounds of User Acceptance Testing (UAT) prior to launch of the system: lead kickoff calls, validated migration data, wrote testing scripts, coordinated testers, provided user support, and collected and triaged feedback.• Project-managed localization of the system into 8 languages, calculated and championed localization budget needs, and provided subject matter expertise on localization processes for AWS Training in order to provide a high-quality experience for non-English speakers.• Primary contact for onboarding consultation, administrator escalations, application subject matter expertise, and related training. Provide 2nd/3rd level support to end-users and administrators as a System Administrator/Super User.

Seattle, Wa, Us

Create technical e-learning, classroom content, and labs for AWS customers and partners and consultant for training across Amazon. Work across disciplines with Support Engineers, Solution Architects, Legal, Security, Compliance, Tax, and Marketing to create content and get it approved for external audiences.• Developed training content for the “Introduction to AWS” video series and self-paced labs, the Architecting on AWS: Advanced Concepts instructor-led training, and the AWS Technical Professional accreditation bootcamp and web-based training.• Provide end-to-end consulting for over 15+ teams across Amazon who were interested in building training.• Program managed localization of all training materials (instructor-led training, web-based training, and lab resources) for over 4 languages.• Program managed publishing pipeline for materials (web-based training implementation in LMS, classroom training to 3rd party publishing vendor) and resulting customer experience.• Managed course localization program involving curriculum development, vendors, and regional training teams, for over 4 languages.• Provided launch support (including LMS & vendor publishing, editing, packaging, and coordination with external teams) for over 30 courses.• Led standardization by creating templates, writing documentation, and defining processes in use by entire Curriculum Development team.• Presented “Localization Best Practices for Designers” at the 2014 Amazon Instructional Design Summit.

Seattle, Wa, Us

Program managed learner and team-facing infrastructure and operations to support internal new hire training for global Retail employees.• Designed and developed e-learning adoption-training for Retail Business Employees (Vendor and Instock Managers).• Provided Instructional Design and web-based training implementation (curriculum development, versioning, user experience) support for SMEs developing content.• Produced extensive reporting on training participation for executive leadership review and continual improvement of the new hire training program.• Overhauled & re-designed Retail Help ecosystem to make it easier for new hires to find information and help more tenured employees document their tribal knowledge (Wiki, SharePoint, Website, Content, Videos).• Reduced average monthly customer contacts over 50% in 8 months.

Seattle, Wa, Us

Designed and implemented entire distance learning program that provides learning options for healthcare professionals.• Implemented Moodle LMS as online learning portal of over 30, healthcare-related courses.• Gained CPE & CME accreditation for online courses from NASBA & American Academy of Family Physicians, respectively.• Developed new speaker contract language to reserve company rights to content copyright.• Conducted market analysis to create pricing structure not yet developed in the non-profit healthcare industry.• Designed and managed the conversion from Ubuntu VMWare server to a Windows 2008 Server R2, Hyper-V setup.• Project managed migration from an in-house MSFT SBS03 Exchange email system to new Office365 implementation, implementation of Customer Relationship Management software, and new VOIP solution.• Coordinated all Audio/Visual and content capturing for three, major, yearly conferences.

Us

• System administrator for a server cluster, containing a MySQL database and a suite of eight, unique web applications. (Data analysis, online teacher lesson planning, online form creation, employee appraisals, staff development portfolios, repair ticket system).• Built IBM Cognos Analytics models (views) and reports.• Individually supported 5800+ users through system administration and training.• Conducted over 81 hours of face-to-face software application training for staff members.• Designed asynchronous distance education courses to and reduced overall teacher out-of-classroom time by half.

Us

Assisted Instructional Technology to conduct education-related technology trainings on WebPC technologies, Eduphoria software, and other subjects.• Designed new “help.conroeisd.net” technical support website.• Co-Designed first online “New Teacher Technology Orientation” e-learning course that trained 250+ staff asynchronously on one day.• Created new Moodle themes.

Us

Supported all technology systems within a local junior high school. Duties included teacher and student assistance through hands-on training and creation of instructional documents, hardware repair, inventory, and overall technical maintenance.• Youngest person ever hired for this position.

M.Ed., Educational Technology

B.S., Technology Management