Business Development, Sales and Account management for health industry portfolio.

I was hired to manage a high profile, multi-year EMV technology migration program for Elan Financial Services, a division of U.S. Bank, for a B2B portfolio of 1.500+ financial services customers. During the planning phase of the program, I contributed to the strategic decision making as EMV expert and led cross-functional implementation project teams to collaborate across the enterprise. In addition, I created an internal communication program to build EMV awareness and cohesion across the business units. I also served as liaison with the US EMV Forum to monitor market trends and contributed to the development of US market EMV guidelines and standards.Results:  Planning phase completion. Funding approval preparation completion.

Following a successful tenure with the Direct Banking division, I was promoted to manage the retail banking cards business and product portfolio for 1M customers. Liaised with executive leadership to formulate strategies and led execution through cross-functional team management. Consistently met business goals by strengthening customer loyalty through delivery of customer needs-driven product solutions and loyalty programs. After introducing the first "Chip & PIN" debit card in the Greek market, I successfully led the migration of 1.3M cards and 30K merchant POS to EMV (chip) technology.Results:  48% credit cards market share increase in two years. 32% debit cards market share increase in two years. 78% fraud decrease in two years. 11% average increase in sales from direct marketing activities.

I transitioned to the banking industry and joined Emporiki Bank, the Greek subsidiary of Credit Agricole Group, one of the top 10 largest financial institutions worldwide. I was responsible for the development, marketing and distribution of banking services through direct channels, including e-banking, phone banking and mobile banking. Furthermore, I developed and launched the bank's first B2B and B2C electronic payment services. Upon launching of services, I led the design and execution of marketing campaigns to achieve start up customer penetration to the new services. Results:  Launched all three direct banking services in less than two years.  Emporiki e-banking service ranked third in the market by PC Magazine. Launched first secure online card payments and e-commerce in the Greek market.  Direct channel customer penetration: 5% in year one and 14% by year four.

Provided consultation services to financial and media services organizations in areas of business development, planning, organization and IT management.

Organized local subsidiary set up, representing the global company in all local business matters. Developed B2B relationships with global clients and local prospects, industry and government organizations and service providers. Developed and executed business plans and coordinated the processes for marketing the company’s products and services in the Greek market.

Oversight for five corporate divisions of Johnson & Johnson. Managed three teams of 10 programmers and analysts to provide business solutions and technical support to Johnson & Johnson sales force and corporate management. Liaised with FDA and WHO authorities to analyze regulatory requirements and then with Johnson & Johnson to define in-line and compliant business requirements.

Supervised software development team for the implementation and support of adverse event tracking and reporting system for clinical trials and drug safety. Developed, customized and installed infrastructures to establish communication interfaces between customers and regulatory authorities.Trained customer administrative and sales personnel.