• Live Technical Services: Providing immediate technical support to customers.• Customized Menu Programming: Designing tailored menu solutions for clients.• Remote Management: Overseeing IT systems and networks remotely.• On-Site Training: Conducting personalized training sessions for clients.• Credit Card & Merchant Services: Managing payment processing systems and services.

● Providing second-level support to Health caregivers and Tier I support, addressing escalated technical issues related to Epic healthcare IT systems. ● Implement and adhere to data security and privacy protocols, including compliance with healthcare industry regulations (e.g., HIPAA). ● Demonstrated proficiency in providing top-notch technical support by resolving hardware, software, and network issues with a consistent resolution rate of 95%, ensuring minimal disruption to end-users productivity. ● Established a reputation for exceptional customer service through effective communication and problem-solving skills, resulting in a 97% customer satisfaction rating based on feedback surveys. ● Collaborated with cross-functional IT teams to troubleshoot complex technical challenges, contributing to the resolution of critical incidents and the implementation of preventive measures to enhance system stability. ● Proficient in conducting thorough root cause analysis for recurring technical issues, leading to the implementation of targeted solutions and a 25% decrease in the recurrence of common support tickets.