• Assigned in developing and implementing quality standards.• Ensured document control of policies and procedures.• Designed a whole new electronic system for entire department that captures requests and records management, also to capture the work performance of each employee.• Assessed quality assurance performance; Retrieved and analyzed quality assurance information to identify root causes of performance gaps and other quality assurance problems.• Set and verified standards of quality and testing procedure; reviewed and modified quality assurance programs and tested performance according to user’s specific requests and data inputs. • Cross-functional Coordination and service Development.• Assigning task to team member and tracking them.• Review, evaluate and benchmark new products/technologies through market research/surveys, and propose a selection and implementation of the fit-for-purpose products/technologies to meet the Company’s business requirements. • Contribute in the development of department 5-Year Business Plan, department Operating Plan & Performance Review.• Expertise in Database Management (MS SharePoint).• Developed dynamic purchasing schedule that maintained inventory levels but allowed for best pricing.• Created strong working relationships with departmental managers and with all vendors.• Worked closely with IT team to create a comprehensive inventory tracking system.• Worked closely with shipping department to develop efficient shipping and receiving schedules.• Closely monitored all sales agreements and renegotiated each deal on an annual basis.• Developed a comprehensive spread sheet that compared materials costs from month to month.• Contact suppliers to resolve missed deliveries, short shipments and pricing discrepancies.• Updated the procurement database for additions/deletions in supplier base.• Prepare cost estimation for equipment that are to be procured; in coordination with Planning Analyst.

- Utilize retention strategies to retain existing customers- Build & strengthen customer relationships- Manage incoming calls and emails and handle appropriate follow-up calls and emails- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction- Proactively contact customers to enhance product value and overall customer retention - Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquires- Contribute to process and procedural improvements.- Demonstrate the value of Single Platform to our customers every day by providing amazing customer support

• Assure that children with mild learning disabilities achieve proficiency in literacy and numeracy prior to leaving an educational institution.• Full time teaching of students with mild to moderate learning disabilities. Teaching structure will be a combination of co-taught small group, and could be “push in” or “pull out” depending on student need.• Assist in developing specific teaching plans for each student that enters the program. These plans are individualistic in nature and focus on the specific needs of each child.• Co-taught or group-taught classes for specific sets of students that need extra help in a particular• Be in the classroom with the student amongst his peers or could also be in a one-on-one situation in which the student visits the teacher's private classroom.• Provide progress reports, assist in developing corrective action plans, and can help facilitate meetings with other teachers, parents and school officials.