E. ON Climate and Renewables North America (E.ON) is one of the world’s largest owners of renewable power projects and is rapidly expanding its wind, solar and alternative energy portfolio. The company develops, owns, and operates some of the most efficient, highest performing renewable energy projects in the United States. Having achieved its first 2,200 megawatts (MW) of wind projects in the United States in 4 years, E.ON is one of the fastest growing renewable power companies in the industry. E.ON has additional projects under construction, and is actively developing projects throughout the U. S. and Canada. • The position is responsible for managing and ensuring precise and prompt technology support to on-site and off-site employees and partners. • Perform LAN system administration in the management of data security and network maintenance in accordance to company policy• PBX Phone system support (Digium Switchvox)• Help desk support• Vendor management• VPN setup and support• Assist with new office network setup• Mobility Support

E. ON Climate and Renewables North America (E.ON) is one of the world’s largest owners of renewable power projects and is rapidly expanding its wind, solar and alternative energy portfolio. The company develops, owns, and operates some of the most efficient, highest performing renewable energy projects in the United States. Having achieved its first 2,200 megawatts (MW) of wind projects in the United States in 4 years, E.ON is one of the fastest growing renewable power companies in the industry. E.ON has additional projects under construction, and is actively developing projects throughout the U. S. and Canada. • The position is responsible for managing and ensuring precise and prompt technology support to on-site and off-site employees and partners. • Perform LAN system administration in the management of data security and network maintenance in accordance to company policy• PBX Phone system support (Digium Switchvox)• Help desk support• Mendor management• VPN setup and support• Assist with new office network setup

• The position was involved with the organization's initial hardware & software setup/IT policy write-up/Windows AD Group Policy/vendor search• Directly reported to CFO to keep well-informed of activities, which included recommendation of corrective actions.• Manage user rights and access to various systems.• The position is responsible for managing and ensuring precise and prompt technology support to on-site and off-site ST Residential employees and partners. • Position is also responsible for solving complex and everyday IT service which entails to PC, server, and network hardware and software issues. • Must interact and consult with clients for satisfaction and to provide guidance, assistance, and follow-up on client inquiries. The position also assists in the implementation of desktop hardware and software. • Perform LAN system administration in the management of data security and network maintenance in accordance to company’s Personal Identifiable Information (PII) & Privacy policy.• The position is point-of-contact for property asset acquisition (DNS/email/web hosting). • Monitors the activities of 3rd party Help Desk, who provide problem solving support.

Deployed PC's & printersPerformed on-site trouble shootingPerformed various levels of hardware and software troubleshooting, ranging from installation and configuration of new versions of MS Office to the complete build of a custom ordered desktop. Assisted with periodic IT equipment inventory. Helped setup a Disaster Recovery SitePerformed software testing Looked for ways to improve our ability to replace faulty desktops and outdated software.Created, updated & maintained PC images for future redeployment with Novell ZENworks Imaging. Created documentation for various procedures and troubleshooting fixes.Replaced hardware as needed (ex memory, graphics cards, motherboards, DVD drives, etc.)

Executed desktop support to over 475 employees, either in person or via phone/email. Trouble shot network connectivity, network printing and user access issues. Perform daily morning checks for several banking systems to ensure functionality. Provide remote desktop support to user with ZENworks Workstation Browser by Novell. Documented, tracked and monitored technical issues to insure a timely resolution. Built and maintained computer/computer parts inventory. Worked with outside auditors troubleshooting compatibility issues with network/VPN/and software conflicts.

Balanced work daily. Translated for Spanish speaking customers.Sought out opportunities to cross sell banking products.Trained new employees.Maintained cash drawer limit.