Abdel-Karim Salhi Email & Phone Number

Watford, England, United Kingdom

Isle Of Man

United Kingdom

• Provided pre and post sales technical support to the HPE sales, customers and partners in EMEA regions for HPE IMC Network Management Platform and its Modules and for HPE iMC BYOD Solutions.• Worked on complex problems requiring in-depth fault analysis and troubleshooting, formulating technical action plans for resolving or escalating un-solved issues.• Used Remote Access to assist customer and better understand their environment in order to accelerate the troubleshooting process and provide a workaround or a solution.• Always used the LAB to simulate or replicate customer complex issues.• Worked closely with Escalation Team and Development Team in testing new Software releases and proactively reporting possible bugs. • Worked closely with Escalation Team and Product Line Management Team in documenting new requirements and submitting for enhancement.• Participated in reviewing and improving early training material related to iMC Platform and its modules and iMC BYOD solutions.• Used Sales Force Chatter Collaboration to assist and answer questions from TEC engineers.• Ensured customer was always kept at the hart of discussion and progress. Contributed in meeting SLAs and always achieved excellent customer satisfaction.

Hemel Hempstead, United Kingdom

• Led design, implementation, training and support for IP Telephony Solutions. Helped numerous customers in UK&I and EMEA migrating from legacy Telephony to VoIP.• Led design, implementation, training and support for Intelligent Management Centre (iMC) and its numerous modules, and iMC BYOD solutions. Helped customer implement a multi-vendor comprehensive management platform (FCAPS) and secure network access using iMC BYOD solution. • Worked for 3Com University as Instructor; delivered technical training to Partners and customers in EMEA regions.• Provided on-site assistance to 3Com Global Support Organisation for medium and large customers within EMEA regions.• Provided Proof of Concept (PoC) in IP Telephony, iMC and iMC BYOD portfolio. Assisting 3Com sales and Partners in EMEA regions.

Hemel Hempstead, United Kingdom

• Owned customer escalated issues, and saw problems through to resolution.• Worked closely with 3Com Product Development Team to provide post sales technical support to customers and partners in EMEA regions.• Mainly focused on Enterprise Routers and Switches products, provided in-depth fault analysis and troubleshooting, formulated technical action plans for resolving or escalating unsolved issues.• Used internal LAB to Simulate or Replicate complex issues to help troubleshoot and speed up the escalation process.• Delivered internal Training for Junior Engineers.• Worked closely with Product Line Management Team in documenting new requirements and submitted for enhancement.• Participated in testing new Software releases and proactively reported possible bugs.

Paris Area, France

• Responsible for 3Com France IT infrastructure, worked closely with 3Com Europe IT department to maintain, leverage and enhance the IT infrastructure to support the business growth.• Responsible for installing, configuring, maintaining, troubleshooting and up keeping the IT Infrastructure including local network, servers and users computers.• Implemented computer, network and security policies for system and network users.

Bachelor, Computer Science And Information Technology Specialisation

Network Technology, Telecommunication and System Application.

Hnd, Electrical, Electronics And Communications Engineering, D.U.T. (Diplômes Universitaires De Technologie)

Département Génie Electrique et Informatique Industrielle (GEII)