Abdel-Karim Salhi

Abdel-Karim Salhi Email and Phone Number

Technology Consultant | Technical Escalation Engineer | Technical Instructor @ StarLeaf
watford, hertford, united kingdom
Abdel-Karim Salhi's Location
Hemel Hempstead, England, United Kingdom, United Kingdom
Abdel-Karim Salhi's Contact Details

Abdel-Karim Salhi work email

Abdel-Karim Salhi personal email

n/a
About Abdel-Karim Salhi

Accomplished Technology Consultant with over 22 years of experience in the inter-networking industry. Extensive experience in design, planning, implementation, and troubleshooting in IP Telephony, Network Management Applications and BYOD solutions. Proven experience in Routing and Switching and Enterprise-level Network Design. With comprehensive customer and partner facing experience, acquired through a successful and extensive track record delivering Technical training and troubleshooting support to customers and partners in EMEA regions. Proven ability to work in a challenging environment under tight deadlines.Now looking to further an already successful career by working for an ambitious and expanding IT company. Open to opportunities in a contract or permanent role.ACHIEVEMENTS• As a Technology Consultant was involved in early launch for the new products (VoIP Telephony products, Intelligent Management Centre (IMC) and its numerous modules including the iMC BYOD solution), Managed important projects in helping numerous companies in UK&I and EMEA (e.g.: Airports, Hospitals, Colleges, Universities, Retailers...etc) migrating from traditional telephony to VoIP Telephony, providing full design, planning, implementation, training and support throughout the project delivery. Also worked closely with our partners in EMEA providing technical training and design to support the roll out of new VoIP projects.• As a Certified 3Com Technical Instructor, played a key role in the launch of new products (e.g.: VoIP Telephony, IMC and its modules and iMC BYOD) delivered technical training to partners and customers in EMEA regions. Conducted 5 to 10 days hands-on training in both French and English language, in house and on-demand at partner or at end users premises. Part of the proctor team that assessed candidates and delivered exam certifications.

Abdel-Karim Salhi's Current Company Details
StarLeaf

Starleaf

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Technology Consultant | Technical Escalation Engineer | Technical Instructor
watford, hertford, united kingdom
Website:
starleaf.com
Employees:
195
Abdel-Karim Salhi Work Experience Details
  • Starleaf
    3Rd Line Technical Escalation Engineer
    Starleaf Nov 2019 - Present
    Watford, England, United Kingdom
  • Manx Telecom
    Technical Consultant
    Manx Telecom Sep 2019 - Nov 2019
    Isle Of Man
  • Hewlett Packard Enterprise
    Technology Consultant
    Hewlett Packard Enterprise Jul 2012 - Sep 2018
    United Kingdom
    • Provided pre and post sales technical support to the HPE sales, customers and partners in EMEA regions for HPE IMC Network Management Platform and its Modules and for HPE iMC BYOD Solutions.• Worked on complex problems requiring in-depth fault analysis and troubleshooting, formulating technical action plans for resolving or escalating un-solved issues.• Used Remote Access to assist customer and better understand their environment in order to accelerate the troubleshooting process and provide a workaround or a solution.• Always used the LAB to simulate or replicate customer complex issues.• Worked closely with Escalation Team and Development Team in testing new Software releases and proactively reporting possible bugs. • Worked closely with Escalation Team and Product Line Management Team in documenting new requirements and submitting for enhancement.• Participated in reviewing and improving early training material related to iMC Platform and its modules and iMC BYOD solutions.• Used Sales Force Chatter Collaboration to assist and answer questions from TEC engineers.• Ensured customer was always kept at the hart of discussion and progress. Contributed in meeting SLAs and always achieved excellent customer satisfaction.
  • 3Com
    Technology Consultant
    3Com Feb 2004 - Jun 2012
    Hemel Hempstead, United Kingdom
    • Led design, implementation, training and support for IP Telephony Solutions. Helped numerous customers in UK&I and EMEA migrating from legacy Telephony to VoIP.• Led design, implementation, training and support for Intelligent Management Centre (iMC) and its numerous modules, and iMC BYOD solutions. Helped customer implement a multi-vendor comprehensive management platform (FCAPS) and secure network access using iMC BYOD solution. • Worked for 3Com University as Instructor; delivered technical training to Partners and customers in EMEA regions.• Provided on-site assistance to 3Com Global Support Organisation for medium and large customers within EMEA regions.• Provided Proof of Concept (PoC) in IP Telephony, iMC and iMC BYOD portfolio. Assisting 3Com sales and Partners in EMEA regions.
  • 3Com
    Technical Support Engineer
    3Com Jul 1999 - Jan 2004
    Hemel Hempstead, United Kingdom
    • Owned customer escalated issues, and saw problems through to resolution.• Worked closely with 3Com Product Development Team to provide post sales technical support to customers and partners in EMEA regions.• Mainly focused on Enterprise Routers and Switches products, provided in-depth fault analysis and troubleshooting, formulated technical action plans for resolving or escalating unsolved issues.• Used internal LAB to Simulate or Replicate complex issues to help troubleshoot and speed up the escalation process.• Delivered internal Training for Junior Engineers.• Worked closely with Product Line Management Team in documenting new requirements and submitted for enhancement.• Participated in testing new Software releases and proactively reported possible bugs.
  • 3Com
    It System Administrator
    3Com Apr 1996 - Jul 1999
    Paris Area, France
    • Responsible for 3Com France IT infrastructure, worked closely with 3Com Europe IT department to maintain, leverage and enhance the IT infrastructure to support the business growth.• Responsible for installing, configuring, maintaining, troubleshooting and up keeping the IT Infrastructure including local network, servers and users computers.• Implemented computer, network and security policies for system and network users.

Abdel-Karim Salhi Skills

Unified Communications Switches Snmp Unified Messaging Data Center Networking Routing Telecommunications Internet Protocol Voice Over Ip Virtualization Cloud Computing Internet Protocol Suite Network Administration Wide Area Network Network Design

Abdel-Karim Salhi Education Details

Frequently Asked Questions about Abdel-Karim Salhi

What company does Abdel-Karim Salhi work for?

Abdel-Karim Salhi works for Starleaf

What is Abdel-Karim Salhi's role at the current company?

Abdel-Karim Salhi's current role is Technology Consultant | Technical Escalation Engineer | Technical Instructor.

What is Abdel-Karim Salhi's email address?

Abdel-Karim Salhi's email address is abdel-karim.salhi@hp.com

What schools did Abdel-Karim Salhi attend?

Abdel-Karim Salhi attended Université De Corse Pascal Paoli, Université De Toulon.

What skills is Abdel-Karim Salhi known for?

Abdel-Karim Salhi has skills like Unified Communications, Switches, Snmp, Unified Messaging, Data Center, Networking, Routing, Telecommunications, Internet Protocol, Voice Over Ip, Virtualization, Cloud Computing.

Who are Abdel-Karim Salhi's colleagues?

Abdel-Karim Salhi's colleagues are James Long, Jamie Ashley, Rob Bailey, Venkat Sreenath, Ian Kearns, Craig Silvester.

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