Anna Samborowska, Phd Email & Phone Number

Gliwice, Pl

Gliwice, Pl

Gliwice, Śląskie, Poland

- Leading the alignment of IT consulting services with client business goals, ensuring strategic goals with long-term objectives, similar to managing global technology strategies.- Proven ability to develop business cases for IT projects, securing approvals for multi-million GBP initiatives across software delivery, cybersecurity, and data science, in line with leading technology program approval processes.- Tracking and expanding company’s portfolio by engaging Business Development… Show more - Leading the alignment of IT consulting services with client business goals, ensuring strategic goals with long-term objectives, similar to managing global technology strategies.- Proven ability to develop business cases for IT projects, securing approvals for multi-million GBP initiatives across software delivery, cybersecurity, and data science, in line with leading technology program approval processes.- Tracking and expanding company’s portfolio by engaging Business Development models.- Communicating between business stakeholders and technical teams, ensuring clear translation of business requirements into IT solutions, reflecting the liaison function between business and IT.- Managing tier 3 escalated issues in IT delivery, collaborating with Delivery Line Mangers to resolve client concerns efficiently, ensuring positive stakeholder relationships during critical situations.- Improving IT service delivery, identifying gaps in service and addressing them proactively, fostering a culture of continuous improvement. Show less

Gliwice, Śląskie, Poland

- Overseeing business vision, strategy, and high-level roadmap for financial, e-commerce and internal products delivered with our partners.- Collaborating closely with stakeholders to ensure product alignment with business objectives and customer needs.- Translating strategic customer insights to Team Leaders and Scrum Masters to turn them into actionable features and user stories, while prioritizing initiatives to maximize value.- Working with 7-10 cross-functional Agile delivery… Show more - Overseeing business vision, strategy, and high-level roadmap for financial, e-commerce and internal products delivered with our partners.- Collaborating closely with stakeholders to ensure product alignment with business objectives and customer needs.- Translating strategic customer insights to Team Leaders and Scrum Masters to turn them into actionable features and user stories, while prioritizing initiatives to maximize value.- Working with 7-10 cross-functional Agile delivery teams to drive high-value solutions.- Fostering a culture of continuous improvement, empowering teams to iterate, validate solutions, and pivot as needed.- Balancing customer demands, ensuring compliance with industry standards and regulations.- Committing to quality, efficiency, and collaboration to bring ideas to market faster, maximizing impact and growth. Show less

Gliwice, Śląskie, Poland

— Keeping a balanced and friendly relationship with chosen enterprise customers by proactively responding to their needs (SaaS environment).— Advising and educating customers to help them grow and succeed by guiding them to reach their business goals in the field of landing page and campaign building (SEO, Google Ads, Facebook Ads).— Conducting introductory online calls with potential customers to recognise their needs and show them the value of the platform.— Managing negotiations… Show more — Keeping a balanced and friendly relationship with chosen enterprise customers by proactively responding to their needs (SaaS environment).— Advising and educating customers to help them grow and succeed by guiding them to reach their business goals in the field of landing page and campaign building (SEO, Google Ads, Facebook Ads).— Conducting introductory online calls with potential customers to recognise their needs and show them the value of the platform.— Managing negotiations and closing the deal process.— Triggering the upsell process resulting in an increase of the customer lifetime value.— Building and optimising retention processes aimed at reducing churn and managing its implementation.— Preparing monthly reports on upsell, retention processes and churn. Show less

Gliwice, Śląskie, Poland

— Keeping a balanced and friendly relationship with the international customers by proactively responding to their needs (SaaS environment). Following experience like above.

Gliwice, Śląskie, Poland

- Providing first-line support to customers via chat, email, and phone, ensuring timely and effective resolution of queries.- Assisting customers in troubleshooting platform-related issues and offering clear, step-by-step guidance.- Educating customers on integrating the platform with third-party tools such as CRM systems, email automation software, and payment gateways.- Offering support for domain redirection, basic server configuration, and other technical setups.-… Show more - Providing first-line support to customers via chat, email, and phone, ensuring timely and effective resolution of queries.- Assisting customers in troubleshooting platform-related issues and offering clear, step-by-step guidance.- Educating customers on integrating the platform with third-party tools such as CRM systems, email automation software, and payment gateways.- Offering support for domain redirection, basic server configuration, and other technical setups.- Implementing and advising on frontend solutions using JavaScript, CSS, and HTML, tailored to customer needs.- Documenting customer interactions and maintaining accurate records for future reference and analysis.- Collaborating with internal teams to escalate complex issues and ensure their resolution.- Conducting onboarding sessions to help new users familiarize themselves with the platform. Show less

Katowice, Silesian District, Poland

- Mediating disputes between students, faculty, and administration to ensure fair and transparent resolutions.- Advocating for students’ rights in line with university policies, national laws, and international standards.- Providing confidential and impartial support for academic and administrative grievances.- Guiding students through procedures for appeals, complaints, and conflict resolution.- Assisting PhD students in addressing challenges related to supervision, research… Show more - Mediating disputes between students, faculty, and administration to ensure fair and transparent resolutions.- Advocating for students’ rights in line with university policies, national laws, and international standards.- Providing confidential and impartial support for academic and administrative grievances.- Guiding students through procedures for appeals, complaints, and conflict resolution.- Assisting PhD students in addressing challenges related to supervision, research funding, and program requirements.- Promoting fairness by recommending policy improvements and raising awareness of student rights.- Conducting workshops and informational sessions on conflict resolution and student welfare.- Identifying systemic issues affecting students and proposing reforms to enhance the academic environment. Show less

Sosnowiec, Śląskie, Poland

— Holding courses in Speaking, Writing, Creative Writing, Translation, Comprehension— Conducting a comparative research in the field of war narrations from the latest deployments in Iraq and Afghanistan.

Katowice, Śląskie, Poland

— Managing teams responsible for artists, marketing, logistics and sponsors.— Finding potential sponsors — dealing with the negotiation and closing the deal process.— Managing budgets of the events — monitoring the incomes and outcomes of the funds, creating reports.— Dealing with the red tape and taking care of events being compliant with the rules and regulations.

Doctor Of Philosophy (Ph.D.), English Language And Literature, General

Master Of Arts (M.A.), English Language And Literature, General

Activities and Societies: Students' Union at University of Silesia, NeoLit Research Circle