Asana Mardanloo Email & Phone Number

North Vancouver

• Providing any assistance required by customers throughout the General Sales area. Help to provide a superior shopping experience every day offering great customer service.• Handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs.• Great deal of customer contact.• Work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.• Willingness to accept responsibility, and an ability to train others and monitor their work habits. Good inter-personal, motivational, delegation and follow up skills, combined with a willingness to accept responsibility.• Solid understanding of policies and procedures.

West Vancouver, Bc

• Greeted customers, made relationships and helped them to meet their expectations in a friendly manner • Worked with cash regarding customer’s purchases and returns in a high volume store • Merchandised store stuffs in various store zones to be able to sell the products to customers based on marketing rules• Recovered stuffs from fitting room and backroom to the related zones based on merchandising rules and conditions • Achieved customer's appreciation by working in a faced paced fitting room in front with customers and back for processing items to be able to do the safe recovery

Vancouver, Bc Tehran, Tehran

• Instructed art and computer classes; developed daily plans and tests for students• Conducted group activities for art students• Fostered a classroom environment leading to learning and promoting excellent student/teacher interaction• Instructed Microsoft Office Suite (Word, Excel, Outlook, Power Point)• Assisted seniors to learn Windows, IOS and Android making sure they are able to use their computers and cell phones fully and comprehensibly• Taught seniors how to use internet, google, social network and gmail

North Vancouver, Canada

• Greeted customers in a timely and friendly manner • Exceptional customer service; called and emailed customers and confirmed their appointments • Assisted customers with pre - testing procedures, frame selection and lens consulting; help ed customers to pick suitable frames• Performed daily transaction and reconciliation; reviewed invoices ensuring accuracy, entered A/P with due date reminder• Operated with Ms- office Suite (Word,Excel, Outlook)• Followed up with customers for overdue payments and together arranged payment plans• Organized with schedules for staff

Tehran, Iran

• Accomplished generation of reports by data extraction from T24 and do calculations for MIS and accounting departments using core java. • Assigned Gap analysis to identify To_be based on As_is functionalities in T24.• Succeeded business analysis of Core / Retail banking modules such as Customer, Account,Teller & Till Transfer & Funds Transfer, Loan and deposits (deposits part) & Cheque. • Preparing BRD and FSD for Iranian model bank Core/Retail modules. • Achieved an Iranian Model Bank by customization and local development (Functional & Technical) of Customer,Account, Teller & Till Transfer & Funds Transfer , Loan and deposit and cheque• T24 development activities as well as Template programming, Development of numerous simple file and nofile enquiries, data extraction & calculation routines, input routines, authorization routines, validation routines,mainline and multi-threaded routines / services. Creation of local templates in T24• Improve locally developed Iranian model bank to find out if it meets BRD based on T24 behavior and rational.• Parameterization of Core/Retail Module.• Complete Account, Teller, Cheque Product Setup • Technical support for Core/Retail issues including new business requirements.• Awarded for rendering some training courses for the whole team on the needed T24 module .• Assisting team as T24 expert for demonstrations in some banks ,aspiring them on T24 usage as the best Technical – Functional core banking package.• SMS Set up,Running close of business (COB).• Posting accounting entries in multi-thread routines through OFS.GLOBUS.MANAGER, Posting bulk transactions through OFS.POST.MESSAGE

Tehran, Iran

● Working as a designer and Java programmer in Tejarat deposits R&D banking project (for Tejarat bank) , Working on cheque, user, customer and account modules. Using J2EE platform , Spring and IBATIS and hibernate as frameworks, using IBM DB2 as a RDBMS

Post Bank Of Iran

• Succeeded in business analysis of clearing (Inward & Outward)• Achieved client satisfaction of quality assurance for clearing (outward and inward) module using Globus (G13) core banking. Creation of test plans and test scripts for manual system testing,system integration testing, regression testing and user acceptance testing (UAT).• Supervised Data migration and Branch Roll-out led to 234 successful branch roll-out and 15 data migration.• Succeed client satisfaction in high quality training for bank staffs.• Documented the changes made either by Local development or Core customization.

Refah Bank Of Iran

Acted as a member of a team in a 3-tier model banking project (NAB) for Refah bank of Iran. • Achieved being the first team member in a company to transfer parameters between presentation layer (PL) and Business Logic Layer (BLL) in a 3-tier model using XML DOM (Document Object Model). • Completed analysis, design and development of customer's special services subsystem which works as an interface between NAB system and Atlas switch.

Tehran,Iran

• Answered multiple lines and replied to emails• Arranged business trips, tickets and accommodations • High quality of developing spreadsheets, producing presentation materials and word processing skills using Microsoft Office Suite (Word, Excel, Power Point, Outlook)• Supervised database• Organized, arranged and coordinated meetings• Prepared minutes of the meetings• Managed and ordered office supplies • Established and oversaw office procedures• Organized events and meetings, managed distribution of information and kept track of records

Tehran, Iran

• Create patients profiles in computer and update them if necessary• Developed using Ms- office Suite (Word,Excel) • Provided A/R and A/P invoices• Organized data entry to the system, Assigned to retrieve reports from database• Ordered clinic supplies