- Responsible for the Social Media Daily Report sent to over 1,500 team members including senior leaders, highlighting social conversation and key observations regarding Wells Fargo- Helped increase the reach of the Social Media Daily Report by 4x the amount of recipients in 2020. - Responsible for key awareness reports to partners regarding social media observations and analysis- Help aid our Social Media Engagement team with Spanish social media conversation support and moderation. - Recommended creative solutions to consumer feedback based on analysis of social media conversation- Obtained Sprinklr Research Analyst Pro Certification

- Responsible for the Social Media Daily Report sent to over 1,000 team members including senior leaders, highlighting social conversation and key observations regarding Wells Fargo- Responsible for key awareness reports to partners regarding social media observations and analysis- Recommended creative solutions to consumer feedback based on analysis of social media conversation

Gourmet Foods International was built on a true passion for fine food which has driven our company to become a leading specialty food supplier in the nation. We create a bridge between producers, customers, and consumers by bringing quality food products to new and expanding markets. We also recognize our social responsibility to give back to our communities through outreach and sustainable business practices.My responsibilities included, but are not limited to the following:• Support the marketing team in daily administrative tasks• Design and format Amazon A+ pages for in house products as well as vendor products • Co-Admin for marketing and advertising promotional activities e.g. Google Ads Campaigns, Mail Chimp email marketing, social media • Help organize marketing and public relations events around the Atlanta metropolitan area

My responsibilities included, but were not limited to the following:• Creating a comprehensive database of user-facing products, their core features, and functionalities • Acting as front-line communication for consumer feedback and troubleshooting with millions of CNN consumers across the globe • Collaborating with world-class product managers to explore opportunities for product enhancements such as improving user experience and feature requests • Providing creative solutions to resolve consumer concerns regarding issues like user experience, technical troubleshooting, feature requests, and alerts received via Apptentive • Analyzing and compiling Mobile App user feedback data and metrics related to our product’s technological features to recommend next possible solutions for driving consumer satisfaction

The Google Technical Services Global Customer Care team is a solution-generating force that helps Google’s sales teams and advertisers. In addition to troubleshooting on the customer side, GCC works with Sales, Product and Engineering teams within Google to develop better tools and services to improve Google products based on the evolving needs of users. My responsibilities included, but were not limited to the following:• Prioritizing and delivering outstanding customer service experience to Google's largest and most strategic advertisers, publishers, and/or users.
• Managing customer inquiries by phone, e-mail, and/or live chat shifts.
• Collaborating with Specialists and Product team members on troubleshooting customer inquiries.• Implementing creative ways to improve customer relationships and increase business growth by optimizing advertisers’ AdWords campaigns.•Consulting advertisers on account performance, technical troubleshooting, analytics, billing, or policy issues, metric measurement or goal measurement•Working with a wide variety of advertisers and partners delivering the optimal advertising solutions for each customer using our suite of business products, including AdWords•Met CSAT responsibilities throughout the course of the internship

11 Alive-WXIA is the most awarded media team in Atlanta. The Networks of 11Alive include WXIA-TV, WATL-TV, Antenna TV, and numerous digital and social media products and are a part of TEGNA Inc. 
My responsibilities included but were not limited to the following:

• Provided support to creative campaigns across various media platforms 
• Researching and providing insight into brand marketing opportunities 
• Assisting with marketing promotions and community events
• Coordinating the inaugural brand activation program on 5+ university campuses to increase viewership • Creating and documenting event briefing forms for on-air talent 
• Brainstorming and executing viewer interaction initiatives at community events and on social media (i.e  photo booths, boards, trending hashtags)

Latino Student Services and Outreach (LASSO) is a unit under the area of Student Retention and Undergraduate Studies at Georgia State University. The primary function of LASSO is to promote an inclusive community that enhances the success of Latino students. We seek to recruit, retain, empower, graduate, and advance Latino/Hispanic students at Georgia State. LASSO’s mission is accomplished by offering students support services, mentoring programs, volunteer and outreach opportunities, leadership and career development programs, academic support programs, as well as referral services. We are also interested in collaborating with other offices and departments on campus to develop partnerships focused on student learning that compliments the academic, personal, career, social, and cultural development of Latino/Hispanic students.My responsibilities include, but are not limited to the following:• Translating for individuals seeking English to Spanish translation for all nearby offices• Greeting all guests and ensuring needs are met; in charge of following up with all guests to ensure they have a quality experience in the office• Managing all social media accounts updating 500+ supporters on office and organizational opportunities, and events• Drafting Latino Leadership Initiative mentoring program curriculum; this curriculum entails college prep information and year long interactive activities such as the human knot, stand by your quote, and various other icebreakers• Creating roughly five to six flyers weekly for the purposes of events, special activities, and programming; flyers are used for the Georgia State University Atlanta and Dunwoody Perimeter campuses• Managing the opening and closing of the overall office• Informing 300+ students at networking events about the resources and services LASSO provides. • Print, scan, and file budget expenses, scholarship contracts and applications

DSW Inc. is a leading branded footwear and accessories retailer that offers a wide selection of brand name and designer dress, casual and athletic footwear and accessories for women, men and kids. My experiences included, but are not limited to:• Created unique, personal, and memorable experiences for guests through enthusiasm• Ensured customers had a positive and efficient experience• Engaged customers and signed them up for the DSW rewards program

Mundo Hispanico, is one of the largest and oldest newspapers in Georgia. Mundo Hispanico is the Hispanic division of The Atlanta Journal-Constitution, since 2007. Their mission is to inform, educate, and empower Latinos in Georgia. Mundo Juvenil was an initiative between Mundo Hispanico and the Hispanic Organization Promoting Education in order to provide HoPe students interested in Journalism with a voice through the newspaper. My responsibilities included but were not limited to: • Producing a newspaper page targeting Latino teens• Interviewing, writing, editing, and translating news stories• Publishing stories in newspaper that circulates over 75,000 readers