Alejandro Sandoval O. Email and Phone Number
Customer Service & Human Resources Leader with over 29 years of verifiable success directing, managing and improving organizational initiatives through the development of successful corporate policies.I am a charismatic leader with exemplary strategic vision and tactical implementation abilities to assess and improve programs and processes to develop superior services and talent retention. I consistently evaluate and reengineer systems to improve quality standards resulting in bottom line results.My experience and commitment with my profession, strong principles, human values and common sense are the corner stone of my personal work culture: Ethic, goal-driven, analytical, flexible, enthusiastic, proactive, empathic, passionate about service, and a strong team player.
Odessa | Operadora De Desarrollo Social
View- Website:
- odessa.com.mx
- Employees:
- 145
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Dir. Atencion Y Relacionamiento Con ClientesOdessa | Operadora De Desarrollo SocialSan Pedro Garza García, N.L., Mx
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Customer Affairs & Cx OfficerOdessa | Operadora De Desarrollo Social Apr 2022 - PresentMonterrey, Nuevo León, MéxicoResponsable de la estrategia de Experiencia del cliente y del P&L de las unidades de negocio enfocadas a la implementación, operación, atención al cliente y customer experience, a lo largo de todo el ciclo de vida de nuestros clientes.
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Head Of Corporate Business UnitOdessa | Operadora De Desarrollo Social Feb 2018 - Mar 2022San Pedro Garza García, Nuevo León, MéxicoResponsable de la atención integral del segmento corporativo de negocios, atendiendo a cada uno de los clientes de acuerdo a su especialización y necesidades. Soy responsable del resultado operativo de sus cajas, estandarización y cumplimiento de procesos, medición, control y mejora de indicadores clave de desempeño de sus Cajas de Ahorro, de la asesoría integral sobre mejores prácticas e indicadores estratégicos y operativos, así como del estado de resultados (P&L) de la Unidad de Negocios.
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Sr. Sales Manager & AdvisorOdessa | Operadora De Desarrollo Social Nov 2016 - Jan 2018MonterreyAdvise prospects and clients about the Savings and equity benefits solutions we offer, analyzing their current practices and how our services and solutions can positively impact their Human Capital operation and strategies.
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Partner / Hr & Strategy ConsultantB&S Consultores Jun 2015 - PresentMonterrey Area, MexicoIn B&S Consultants, we offer specialized Organizational and Human Resources consulting services; ranging from the strategic definition of companies up to the design and implementation of solutions, methodologies and managing tools for the Human Capital and Talent Development, such as: Organizational Development, Management by Objectives, Performance Management, HR function DIagnostics, among others. Our goal is to generate tangible value to organizations from a business perspective, based on strong principles and human values. -
Human Resources DirectorImpac Jun 2015 - Oct 2015Monterrey Area, MexicoProject - Responsible for the design, implementation and operation of the HR strategy for Grupo IMPAC -
Human Resources DirectorUniversidad De Monterrey Jan 2013 - May 2015San Pedro Garza García, Nuevo LeónResponsible of the Human Resources value chain for the University of Monterrey, ranging from the Recruitment and Selection, Onboarding, Training & Development, Compensation and Organization, Personnel Management, Safety and Security areas. -
Human Resources DirectorAlestra Sep 2007 - Dec 2012As a Senior Human Resources Manager for the Technology and Marketing areas,(Network Operations, Engeneering, CTO, TI, Customer Care & Marketing - Over 1000 all level employees), I had the main responsibility of offering HR solutions and alternatives, adhering to legal and corporate framework. -
Planning & Development Manager - Hrbp Sr.Alestra Jan 2005 - Aug 2007Monterrey Area, MexicoAmong the responsibility of providing comprehensive care in HR for the technical Directions of the company (Technology, Operations, Engineering, & IT (>450 HC), in July of 2005, I also assumed the functions of: HR Planning & Development, Recruitment & Selection, and Internal Communication; Development of the Key Personnel identification tools, succession planning committees, general performance appraisals, etc. I also participated in the implementation of the corporate personnel development projects set by our corporates (Alfa & AT&T) such as executive performance appraisals, management competencies assessments, executive bonus plan, etc.
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Human Resources Manager - Hrbp Sr.Alestra Jan 2004 - Dec 2004Monterrey Area, MexicoI had the responsibility of providing comprehensive care in HR for the technical Directions of the company (Technology, Operations, Engineering, & IT (>450 people).
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Compensation & Organization ManagerAlestra Jun 2002 - Dec 2003Monterrey Area, MexicoResponsible of the functions of Compensation, Organization, Benefits, and HR Administrative Control. I coordinated the development and participation in salary market studies, technical studies, compensation & organization structure, and also was responsible for delivering strategic reporting to the CEO as element of corporate decision making; I developed and coordinated the implementation / alignment of regulations for HR processes.
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Hr Shared Services ManagerAlestra Jun 2000 - May 2002Monterrey Area, MexicoResponsible for the coordination, operation & delivery of the basic services of HR such as: Recruitment and Selection, Hiring, Benefits administration, Nation Wide HR Attention Modules, personnel budget calculation & control, Internal Communications, Payroll, events for the personnel, etc. I participated in the development and implementation of HR policies and procedures, some of them set by our corporate (Alfa). I achieved a change of mindset on the area under my responsibility, and went from being viewed as bureaucratic and inefficient to be a facilitator of the HR processes for both HRBP's and the company personnel.
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Hr Organzational Development ConsultantAlestra Jan 1999 - Jun 2000Monterrey Area, Mexico
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Business Compensation SpecialistAlestra Sep 1998 - Dec 1998Monterrey Area, Mexico
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Hr Planning & Organization SpecialistAlestra Mar 1997 - Aug 1998Monterrey Area, Mexico- Design & Control of the Organizational Structure- HR KPI's generation, analisys & distribution- HR budget & outlook- Organization Technical Studies
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Compensation & Organization AdvisorBanco Santander Mar 1996 - Mar 1997Mexico City Area, Mexico -
Compensation & Beneffits SpecialistAlmacenadora Bancomer S.A. De C.V. May 1994 - Apr 1996Mexico City Area, MexicoResponsable de la Administración de Sueldos, prestaciones y beneficios al personal, así como de los estudios técnicos y análisis de mercado de sueldos.
Alejandro Sandoval O. Education Details
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(Pendiente Sesión De Cierre) -
Industrial Relations
Frequently Asked Questions about Alejandro Sandoval O.
What company does Alejandro Sandoval O. work for?
Alejandro Sandoval O. works for Odessa | Operadora De Desarrollo Social
What is Alejandro Sandoval O.'s role at the current company?
Alejandro Sandoval O.'s current role is Dir. Atencion y Relacionamiento con Clientes.
What schools did Alejandro Sandoval O. attend?
Alejandro Sandoval O. attended Ipade Business School, Universidad Iberoamericana, Ciudad De México.
Who are Alejandro Sandoval O.'s colleagues?
Alejandro Sandoval O.'s colleagues are Jose Luis Garcia, Alfredo Martinez, Christopher Giles, Mba., Claudia Alvarez, Fernando Delgado Vallejo, Abraham Alvarez, Geovana Valle Almaguer.
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