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Alejandro Sandoval O. Email & Phone Number

Dir. Atencion y Relacionamiento con Clientes at ODESSA | Operadora de Desarrollo Social
Location: San Pedro Garza García, Nuevo León, Mexico 17 work roles 2 schools
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Dir. Atencion y Relacionamiento con Clientes
Location
San Pedro Garza García, Nuevo León, Mexico
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Alejandro Sandoval O. is listed as Dir. Atencion y Relacionamiento con Clientes at ODESSA | Operadora de Desarrollo Social, a with 145 employees, based in San Pedro Garza García, Nuevo León, Mexico. AeroLeads shows a matched LinkedIn profile for Alejandro Sandoval O..

Alejandro Sandoval O. previously worked as Customer Affairs & Cx Officer at Odessa | Operadora De Desarrollo Social and Head of Corporate Business Unit at Odessa | Operadora De Desarrollo Social. Alejandro Sandoval O. holds Diploma Direcccion Por Servicios, Experiencia Del Cliente, (Pendiente Sesión De Cierre) from Ipade Business School.

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ODESSA | Operadora de Desarrollo Social

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Profile bio

About Alejandro Sandoval O.

Customer Service & Human Resources Leader with over 29 years of verifiable success directing, managing and improving organizational initiatives through the development of successful corporate policies.I am a charismatic leader with exemplary strategic vision and tactical implementation abilities to assess and improve programs and processes to develop superior services and talent retention. I consistently evaluate and reengineer systems to improve quality standards resulting in bottom line results.My experience and commitment with my profession, strong principles, human values and common sense are the corner stone of my personal work culture: Ethic, goal-driven, analytical, flexible, enthusiastic, proactive, empathic, passionate about service, and a strong team player.

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Alejandro Sandoval O.'s current company

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ODESSA | Operadora de Desarrollo Social
Odessa | Operadora De Desarrollo Social
Dir. Atencion y Relacionamiento con Clientes
San Pedro Garza García, N.L., MX
Website
Employees
145
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17 roles

Alejandro Sandoval O. work experience

A career timeline built from the work history available for this profile.

Customer Affairs & Cx Officer

Current

Monterrey, Nuevo León, México

Responsable de la estrategia de Experiencia del cliente y del P&L de las unidades de negocio enfocadas a la implementación, operación, atención al cliente y customer experience, a lo largo de todo el ciclo de vida de nuestros clientes.

Apr 2022 - Present

Head Of Corporate Business Unit

San Pedro Garza García, Nuevo León, México

Responsable de la atención integral del segmento corporativo de negocios, atendiendo a cada uno de los clientes de acuerdo a su especialización y necesidades. Soy responsable del resultado operativo de sus cajas, estandarización y cumplimiento de procesos, medición, control y mejora de indicadores clave de desempeño de sus Cajas de Ahorro, de la asesoría integral sobre mejores prácticas e indicadores estratégicos y operativos, así como del estado de resultados (P&L) de la Unidad de Negocios.

Feb 2018 - Mar 2022

Sr. Sales Manager & Advisor

Monterrey

Advise prospects and clients about the Savings and equity benefits solutions we offer, analyzing their current practices and how our services and solutions can positively impact their Human Capital operation and strategies.

Nov 2016 - Jan 2018

Partner / Hr & Strategy Consultant

Current

Monterrey Area, Mexico

In B&S Consultants, we offer specialized Organizational and Human Resources consulting services; ranging from the strategic definition of companies up to the design and implementation of solutions, methodologies and managing tools for the Human Capital and Talent Development, such as: Organizational Development, Management by Objectives, Performance Management, HR function DIagnostics, among others. Our goal is to generate tangible value to organizations from a business perspective, based on strong principles and human values.

Jun 2015 - Present

Human Resources Director

Monterrey Area, Mexico

Project - Responsible for the design, implementation and operation of the HR strategy for Grupo IMPAC

Jun 2015 - Oct 2015

Human Resources Director

San Pedro Garza García, Nuevo León

Responsible of the Human Resources value chain for the University of Monterrey, ranging from the Recruitment and Selection, Onboarding, Training & Development, Compensation and Organization, Personnel Management, Safety and Security areas.

Jan 2013 - May 2015

Human Resources Director

As a Senior Human Resources Manager for the Technology and Marketing areas,(Network Operations, Engeneering, CTO, TI, Customer Care & Marketing - Over 1000 all level employees), I had the main responsibility of offering HR solutions and alternatives, adhering to legal and corporate framework.

Sep 2007 - Dec 2012

Planning & Development Manager - Hrbp Sr.

Monterrey Area, Mexico

Among the responsibility of providing comprehensive care in HR for the technical Directions of the company (Technology, Operations, Engineering, & IT (>450 HC), in July of 2005, I also assumed the functions of: HR Planning & Development, Recruitment & Selection, and Internal Communication; Development of the Key Personnel identification tools, succession planning committees, general performance appraisals, etc. I also participated in the implementation of the corporate personnel development projects set by our corporates (Alfa & AT&T) such as executive performance appraisals, management competencies assessments, executive bonus plan, etc.

Jan 2005 - Aug 2007

Human Resources Manager - Hrbp Sr.

Monterrey Area, Mexico

I had the responsibility of providing comprehensive care in HR for the technical Directions of the company (Technology, Operations, Engineering, & IT (>450 people).

Jan 2004 - Dec 2004

Compensation & Organization Manager

Monterrey Area, Mexico

Responsible of the functions of Compensation, Organization, Benefits, and HR Administrative Control. I coordinated the development and participation in salary market studies, technical studies, compensation & organization structure, and also was responsible for delivering strategic reporting to the CEO as element of corporate decision making; I developed and coordinated the implementation / alignment of regulations for HR processes.

Jun 2002 - Dec 2003

Hr Shared Services Manager

Monterrey Area, Mexico

Responsible for the coordination, operation & delivery of the basic services of HR such as: Recruitment and Selection, Hiring, Benefits administration, Nation Wide HR Attention Modules, personnel budget calculation & control, Internal Communications, Payroll, events for the personnel, etc. I participated in the development and implementation of HR policies and procedures, some of them set by our corporate (Alfa). I achieved a change of mindset on the area under my responsibility, and went from being viewed as bureaucratic and inefficient to be a facilitator of the HR processes for both HRBP's and the company personnel.

Jun 2000 - May 2002

Hr Organzational Development Consultant

Monterrey Area, Mexico

Jan 1999 - Jun 2000

Business Compensation Specialist

Monterrey Area, Mexico

Sep 1998 - Dec 1998

Hr Planning & Organization Specialist

Monterrey Area, Mexico

- Design & Control of the Organizational Structure- HR KPI's generation, analisys & distribution- HR budget & outlook- Organization Technical Studies

Mar 1997 - Aug 1998

Compensation & Organization Advisor

Mexico City Area, Mexico

Mar 1996 - Mar 1997

Compensation & Beneffits Specialist

Almacenadora Bancomer S.A. De C.V.

Mexico City Area, Mexico

Responsable de la Administración de Sueldos, prestaciones y beneficios al personal, así como de los estudios técnicos y análisis de mercado de sueldos.

May 1994 - Apr 1996
Team & coworkers

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2 education records

Alejandro Sandoval O. education

Diploma Direcccion Por Servicios, Experiencia Del Cliente, (Pendiente Sesión De Cierre)

Bachelor’S Degree, Human Resources Direction, Industrial Relations

Activities and Societies: Sociedad de Alumnos de Relaciones Industriales Mesa Directiva 92-93 Jesuit University

FAQ

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What company does Alejandro Sandoval O. work for?

Alejandro Sandoval O. works for ODESSA | Operadora de Desarrollo Social.

What is Alejandro Sandoval O.'s role at ODESSA | Operadora de Desarrollo Social?

Alejandro Sandoval O. is listed as Dir. Atencion y Relacionamiento con Clientes at ODESSA | Operadora de Desarrollo Social.

Where is Alejandro Sandoval O. based?

Alejandro Sandoval O. is based in San Pedro Garza García, Nuevo León, Mexico while working with ODESSA | Operadora de Desarrollo Social.

What companies has Alejandro Sandoval O. worked for?

Alejandro Sandoval O. has worked for Odessa | Operadora De Desarrollo Social, B&S Consultores, Impac, Universidad De Monterrey, and Alestra.

Who are Alejandro Sandoval O.'s colleagues at ODESSA | Operadora de Desarrollo Social?

Alejandro Sandoval O.'s colleagues at ODESSA | Operadora de Desarrollo Social include Eduardo Delgado, Julio Gonzalez, Pablo Donnadieu, Brenda Liliana Cavazos, and Mariana De La Garza Guerra.

How can I contact Alejandro Sandoval O.?

You can use AeroLeads to view verified contact signals for Alejandro Sandoval O. at ODESSA | Operadora de Desarrollo Social, including work email, phone, and LinkedIn data when available.

What schools did Alejandro Sandoval O. attend?

Alejandro Sandoval O. holds Diploma Direcccion Por Servicios, Experiencia Del Cliente, (Pendiente Sesión De Cierre) from Ipade Business School.

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