Systems Engineer
CurrentDuties & Responsibilities:• Incident handling within OLA (Active Directory, Exchange, Office 365, SharePoint) to ensure infrastructure availability for business continuity.• Request handling within OLA (Active Directory, Exchange, Office 365, SharePoint) to ensure established service levels.• Maintain Windows Infrastructures and related systems through preventive maintenance, patch update, version upgrade, backup management, DR & BCM drills, and related activities to… Show more Duties & Responsibilities:• Incident handling within OLA (Active Directory, Exchange, Office 365, SharePoint) to ensure infrastructure availability for business continuity.• Request handling within OLA (Active Directory, Exchange, Office 365, SharePoint) to ensure established service levels.• Maintain Windows Infrastructures and related systems through preventive maintenance, patch update, version upgrade, backup management, DR & BCM drills, and related activities to meet established service levels.• Maintaining procedures and documentation to ensure IT infrastructure operational requirements and industry standards such as ISO, ITIL.• Support UL infrastructure management through capacity planning, configuration management, change management, health monitoring, and related activities to meet current and future demand for business growth.• Explore new IT trends and improvements and carryout prototype, proof of concept, solution designing, and related activities to improve productivity.• Ensure timely closure of project activities assigned to meet project deadlines.• Ensure that the execution of all assigned job tasks is performed in a manner which safeguards organizational information assets and maintains compliance with the SriLankan Airlines Information Security Policy and Corporate Information Security Manual (CISM) Show less