Asuncion Santiago Email & Phone Number

Salt Lake City, Utah, United States

Reviewing credits issued to corporate customers such as Wal-Mart, Amazon and Target on a daily basis for potential recovery of credits via disputes with customers. Gather and research order documents (Bill of Lading, Packing List, Invoice and Proof of Delivery) for each dispute to ensure accuracy of shipment contents and delivery in full. Submit disputes.

Handling all aspects of bankruptcy mortgage servicing, while effectively leading 15 onsite/remote and offshore employees. Providing training in company policies and procedures to direct reports, offering continued support to all employees resulting in effective problem solving and smoother operations. Delegate work to staff, setting priorities and goals..

Greater Salt Lake City Area

Reviewed bankruptcy documents and made all required corrections in order to file documentation on time with bankruptcy courts to avoid delays.Liaised between outside parties such as agencies, attorneys and trustees to handle bankruptcy matters. Reviewed account histories with close eye for key details.Consulted with witnesses and legal professionals to.

Contacted borrowers to assess reasons for default, individual intents and options for resolving issues. Verified income of borrower and gathered credit information. Provided information about different property liquidation options. Worked with customers to put together plans focused on retaining property ownership.

Managed scheduling and staffing for 550 agents and 45 supervisors.Drove improved performance in average handle time and agent productivity in a contact center environment by managing call metrics on a real time basis. Tracked key performance indicators for agents, managers and supervisor teams.