Aldous Santiano Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Philippines

Work From Home

Handled administration and deployment of different solutions residing on both Virtual and Physical Environment. Provides Administration and Support to both Cloud and IT Infrastructure of the Company's Internal (End-Users) and External (Customers)Administration, Deployment, and Maintained the following:• Almost 8,000 Servers situated in different environments (Cloud and Premise customers)• Microsoft Windows 2003, 2008/R2, 2012/R2, 2016.• Knowledgeable in Centos, Linus OSes• Knowledgeable in different storage solutions (NAS, SAN, EMC VNX, Isilon, Solidfire)• Microsoft Role Implementation and Support (Active Directory, DHCP, WSUS, Etc.)• Enterprise Backup Solution, Implementation, management and support (Veritas Backup Exec and Veeam Backup Solution)• VMWare Platform and Datacenter Support (Vcenter, ESXi, vsphere)- ESXi/ Vsphere Hypervisor Hardening (Patching, Upgrading)- ESXi Vsphere, Vcenter and VM troubleshooting and migration• Enterprise Servers Administration (IBM, Dell, Cisco and HP) Firmware Upgrades, Hardware replacement and troubleshooting. • Antivirus Deployment and Support (Symantec)• Ticket management (incident, change, project and problem, “ServiceNow”).Knowledge in the following CISCO platforms1. CUCM (data backup)2. Perform Health Checks on Cisco Platforms on Windows OSKnowledge in the following platforms1. Linux OSes (Centos 7 and Redhat 6.5) - installation in a Vmware hypervisor, basic network configuration2. Ticketing system (servicenow)3. microsoft exchange 20104. Sharepoint 2013 (user managemen)

Ortigas

• Monitors and reports issues with regards to internal Infrastructure (PRTG)• AD Management (New User management, Roll-in/Roll-Off, GPOs etc)• Managed Microsoft Exchange (User Management), RDweb, Citrix etc• Ensured AV (Sophos Client installation and functionality)• Workstation Deployment and Setup• Handles multiple OSes (Windows 2012, 10, 7, Mac. Etc)• Handled and provisioned issues and supports via ticketing system with the given SLA • Provisioned support for both internal employees an clients. • Managed different Call center tools (8x8, orbtalk etc)

Manila

• Maintains the functionality and operations of multiple servers both hardware and software.• Monitors/reports IT hardware Equipment and optimize their performance.• Server reinstallation/setup and troubleshooting.• Responsible for providing technical specifications of IT equipment as per branch/dept./user requirements or request.• User Process Management (Active Directory/GPO maintenance - creation/deletion/edit of user account/profiles, pw resets)• Workstation setup/installation, domain workstation setup, workstation/domain trouble shooting (on the spot or via remote).• Minor Network maintenance (firewall, ip address setup, cabling, switch/router installation)• Implements, Supervise Implementations, checks and provides system requirements for different Technologies and Systems (NAS, RAS Server, Print Server, FTP Server, CASA, Web etc.) via coordinate techniques and approaches.• Provides Escalated and non-escalated Technical Support to End-Users.• Worked with multiple Operating Systems (win2k,winxp,win7,win2003,win2008, Redhat, UBuntu)• Recommends and create Policies on IT Systems and Security Management for various applications.• Knowledgeable in Firewall Management and UTMs (Checkpoint and Fortigate Appliances)• Supervised the activities of both the Technical Support Specialist and Database Administrator

Cubao

• Provides 1st level technical support via remote or phone to over 5000 Medco Employees• Active Directory Maintenance (pw reset, account verification, creation)• Trouble Ticket Processing (assignment, processing, escalations)• Provides and verifies access of end-user using different applications (RUMBA, DB2, Active Directory.. etc)

Makati

Handled AccountsAOL (America on-Line) Features and Premium Services• Provided basic customer support for multiple AOL products via phone• Troubleshoots client issues concerning AOL products via phone• Assists customers with their accounts and billing information via phone• Cancellation/Registration AOL add on Services via phoneAOL (America on-Line) Technical Support• Provided Technical support to AOL customers concerning their internet connection (dial up) on windows and MAC platform via phone or remote• Provided technical support for the AOL software (web browser and Email)• Handled Escalation Calls from trainees• Handled E-Mail Postmaster Issues (black listing and whitelisting)• Ticket ManagementE-Music Customer Service• Provided Customer Service to E-Music Clients (FAQs)• Provided Billing/account support to clients (cancellation, registration, charges)• Provided technical support on both MAC and PC

Non-Degree (Up Ittc), It Security Analysis

Non-Degree (Up Ittc), Linux 102 Systems Administration

Non-Degree (Up Ittc), Linux 101 Systems Administration

Non-Degree (Up Ittc), Fundamentals Of Oracle Sql Training

Bachelor'S Degree, Computer Science

Elementary, Primary To Highschool

Activities and Societies: Track and Field Team (Javellin, Shotput, Discus Thrower)