Alex Sarbin Email & Phone Number

Fort Lauderdale, Florida, United States

Communicates with guests, Travel Advisors, incentive companies and relevant shoreside & shipboard departments. Collects and processes payments for prepaid group events and Weddings. Supports the shipboard Events & Guest Services Supervisor with any inquiries pertaining to groups, weddings or the loyalty program. Manages and maintains OEM group dining allocation for all ships. Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.

Bonita Springs, Florida, United States

Enter and update data regarding sales presentations into computer software. Research, compile, retain and communicate pertinent sales information and history to Sales Executives and their managers on a daily basis. Review the details and scheduling of sales presentations. Set up, replenish and break down all hospitality items throughout the sales gallery

Boston, Massachusetts, United States

Consistently delivered first rate service and developed positive relationships with guests to promote customer satisfaction and loyalty. Skilled at resolving guest’s complaints regarding oversold room types to guest’s satisfaction. Organized, confirmed, and processed guest check-ins and check-outs. Liaison with all hotel staff to ensure guest’s needs are promptly satisfied. Familiarized guests with hotel services and amenities; made recommendations regarding shopping, dining, and local interests. Ran daily reports, reviewing to see what needs to be communicated to the next shift.

Cambridge, Massachusetts, United States

Check in and check out guests, make reservations, take phone calls, assign rooms, pre-make keys, sanitize the lobby, help guests find places to eat and/or explore, help guests by bringing them amenities they need, keep a cash count, and always go above and beyond for guests.