Ing. Asare Boateng Email & Phone Number

Courbevoie, FR

Île-de-France, France

Selected to participate in a 23-weeks Software developer Fellowship with learning facilitated through real-world projects. Tools used include HTML, CSS, Javascripts, React.js.

• Enhance data center optimization and maintenance of AWS EC2, EBS and S3 storage through troubleshooting resulting in a 98-100% improvement in client-system reliability and bolstering application performance across the.
• Collaborated across departments to optimize application workflows, achieving a 100% increase in resource utilization and streamlining maintenance processes.
• Supervised and monitored incident escalation process and partnered with internal engineering teams to determine and promptly resolve critical issues.
• Reduced connectivity related disruptions by troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords, network device replacement.
• Guided and trained new hires, augmenting team readiness and problem-solving efficiency through rigorous adherence to safety protocols and best practices.

Brno, South Moravia, Czechia

• Enhanced customer service by swiftly identifying, troubleshooting, and resolving issues with CAP(Customer Assurance Portal) tools, boosting resolution efficiency by 90% and adhering to benchmarks.
• Executed real-time diagnostics that enabled swift identification of service disruptions; streamlined response processes, leading to the successful resolution of 200+ service tickets weekly while ensuring minimal.
• Mentored new colleagues in delivering exemplary customer service, ensuring adherence to guidelines and fostering continuous learning and quality assurance.
• Streamlined order management and billing using SAP CRM systems, boosting customer satisfaction and operational productivity within the IT support framework.

Brno, South Moravia, Czechia

• Ensured 99% high-quality of service of over 50,000 servers and system applications through maintenance and troubleshooting.
• Implemented a database solution 2 weeks ahead of schedule, improving system efficiency by 15%.
• Installed, configured, and tested over 100 application software packages and system management tools.
• Monitored and optimized application performance, reducing bottlenecks by 20% through collaboration with developers.
• Evaluated 50+ existing systems and provided proactive technical direction to a team of 10 IT support technicians.
• Spearhead by liaising with 15+ vendors and IT personnel, achieving a 95% resolution rate for technical issues.

Brno, South Moravia, Czechia

• Promptly respond to customer issues via phone by analyzing, troubleshooting and answering billing questions.
• Ensure that customers questions are answered and satisfaction is 100%.
• Handled and explained complex set of resolution steps to customers via phone, describing them clearly and effectively in the fastest possible time.
• Mentored new colleagues on how to handle difficult customers.
• Collaborate with other professionals to ensure high quality deliverables within organization guidelines, policies and procedures.

Ghana

Providing diagnostic and repair of all employees technical issueThoroughly evaluating and correcting hardware, and software issue to boost system performanceConfiguring computers, servers, and peripheral devices to work within established company and security parametersManagement of all user account accesses

Master'S Degree, System Engineering & Informatics/ Regional And Information Management

Bachelor'S Degree, Computer Science