Andres Sarmiento Email & Phone Number

San Jose, Ca, Us

Enable customers, partners, and internal members of the team of Account Executives I support in my region.Assist customers with the best way to position Security Solutions using proven methodology.Present customers with Security alternatives for their use cases, while training them in the lifecycle of choosing Security Solutions.Provide customers with metrics and information about the latest trends in the cybersecurity landscape.Specialize in Cisco Secure Firewall (ASA and FTD), and assist customers in configuring advanced security posture features, context sharing, and defense techniques.Specialize in Cisco ISE for identity and Network Admission Control and prevention techniques.Assist customers during POV engagements, while configuring advanced use cases such as Endpoint Profiling, Compliance and Posture, and Advanced integrations.Connect with customers and keep a cadence where I get to hear customer challenges and how I can assist.Continued Personal training on the latest trends and cybersecurity practices.

Somerset, Nj, Us

Use technical expertise and extensive business knowledge to train and enable Sales Team members on current technology challenges and how multiple products can help provide a definitive Business OutcomeWhile working with multiple Account Executives, and leveraging my current expertise on the business, technology, and Administration, I’m able to help develop Sales Engineering tactics to be used by Sales Teams to better understand clients’ needsProvide clients with analysis of their current solutions, with the purpose of helping them efficiently reduce their IT spend in technology areas that are redundant or needed.Serve as a trusted advisor for clients in need of designs, plans and implementations that cover Enterprise Networking, Cloud Networking, Application delivery to the Cloud, Hybrid Cloud and Data RecoveryGenerate re-usable workflows for Engineering engagements with Account Executives and Engineering teams to plan the approach and lifecycle of Pre-Sales engagements.Design, and plan Native Cloud and Hybrid solutions using Amazon Web Services (AWS), serverless initiatives and consumption models that help businesses use Cloud technologies more effectivelyExperience designing and planning cloud solutions with EC2, Lambda, S3, CloudFront, Route 53, Direct Connect, VPC, Code Commit, Cognito, Cloud Trail, IAM, Load Balancing, CloudFrontDesign and Plan Network security technologies such as Cisco ISE, Firepower Management Center (FMC), Firepower Next-Generation appliances (Firepower 10XX, Firepower 21XX, Firepower 41XX, Firepower 93XX), Cisco Stealthwatch, Cisco AMP for endpoints and Network appliances, Cisco Umbrella (Advanced, Secure Internet Gateway, Insights), Cisco Email Security Appliance (Formerly Iron Port), Cisco Web Security Appliance, Cisco DUO for MFA and 2FA

Pembroke Pines, Florida, Us

Plan and create Tailored training for individuals new to Information Technology as well as Engineers and ArchitectsDesign, plan and implement solutions for Enterprise Networking, Data Center Networking, UC and Collaboration, and Network SecurityDesign, Plan and implement network security technologies such as Cisco ISE, Firepower Management Center (FMC), Firepower Next-Generation appliances (Firepower 10XX, Firepower 21XX, Firepower 41XX, Firepower 93XX), Cisco Stealthwatch, Cisco AMP for endpoints and Network appliances, Cisco Umbrella (Advanced, Secure Internet Gateway, Insights), Cisco Email Security Appliance (Formerly Iron Port), Cisco Web Security Appliance, Cisco DUO for MFA and 2FAExperience designing, planning, and implementing Splunk as a SIEM and as a Data Analytics Tool for businesses to make sense of their existing Data, while successfully integrating it to multiple data sources.Experience designing, deploying, and implementing multiple technologies at the Data Center core of the infrastructure, using Cisco UCS, Cisco Hyperflex (HCI), Cisco Intersight Design and implement strategies for clients to provide a secure network, using multiple tools for Identity and Access ManagementExperience with Cisco on-prem solutions including CUCM, Unity Connection, Contact Center Express, CER, IM&P, VCS Expressway, Jabber, Remote Mobile Access, Collaboration Edge, and Hybrid implementation for Cisco UC and Collaboration solutionsDesign, and planning UC migrations from On-premise services to Cloud initiatives, such as Cisco, MS Teams, Ring Central and 8x8Design, and Plan cloud IVR solutions with technologies for Automatic Speech recognition and Text to Speech, such as Amazon Connect, Amazon Lex and Amazon PolyDesign, Plan, and Implement Native Cloud and Hybrid solutions using Amazon Web Services (AWS). Experience implementing cloud solutions with EC2, Lambda, S3, CloudFront, Route 53, Direct Connect, VPC, Code Commit, Cognito, Cloud Trail, IAM

Missouri City, Texas, Us

Architected UC and Collaboration solution using Cisco to provide Contact Center Enterprise to the current Outsourced Call CenterCreated Bill of Materials and Statements of work for multiple solutions, such as call recording, call analytics Attendant Consoles and Intelligent queuingAssist Senior Network engineers with multiple Airport stations turn-ups, for MPLS, VPN and connectivity to Main DatacenterOperated Cisco Hyperflex as being evaluated by the businessOperated Cisco ACI environment while being migratedProvided support for Critical operations at the OCC (Operations Control Center)

Miramar, Florida, Us

Provide trusted advice for businesses looking to implement Cisco technologiesSubject Matter Expert on Unified Communications, Collaboration, Telepresence, Routing and Switching and Data CenterDesign and Deploy multiple solutions for customers looking to upgrade or implement a new solution using Cisco technologiesProvide full Cisco Collaboration and Unified Communications Solutions for clients. Including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM & Presence, Cisco VCS, Cisco WebEx, Cisco Telepresence Conductor, Cisco TMS, Cisco Collaboration Edge, Cisco CMR (On Premisses, Hybrid and Cloud), CUBE, and other Advanced featuresProvide Pre-Sales support to Account Managers on Cisco geared solutionsProvide support for UC solutions tailored around various media protocols such as H323, SIP and MGCPDesign and architect solutions for Datacenter technologies, including Data Replication, Storage, Backup, and Disaster Recovery among othersProvide support for Routing and Switching Solutions including various network protocols such as EIGRP, OSPF, BGP, HSRP, GLBP, DMVPN, IP, PFR among othersUse Cisco Validated Designs as starting point for Business solutions around Unified Communications, Security, Networking and Data CenterProvide knowledge transfer to the Managed Service team after a project has beenCreate Bill of Materials and Statements of Work for clients and business projectsimplement advanced security solutions such as Cisco ASA with FirePOWER services, Cisco Email Security Appliance, Cisco Secure Access ControlImplement and supported Data Center solutions including Cisco UCS solutions, Nexus 9K switches and ASR 1K RoutersProvide implementations with tailored Management control applications for voice, video and critical applications by using QoS technologiesImplement Multicast Solutions around Dynamic and static routing environments in order to support IPTV and other Voice and Video solutions

San Jose, Ca, Us

Implement New site deployments using CUCM, Unity ConnectionIn charge of audit configuration files for Large Data refresh upgradesSupport Unified Communications Infrastructure for 4800 and more regional retail branches across the United StatesDesign and Deploy Unified Communications for Regional and Metro sitesSupport large CUCM clusters and provide redundancy and capacity planning for new implementationsPrepare Unified Communications entire solution for the Bank of America BranchesTroubleshoot Dial Plan and advanced configurationPerformed configuration refreshes and upgrades for Voice GatewaysProvided support over H.323 GatekeepersSupported multiple Unity Connection ClustersSupported multiple Unified Communications Clusters

Provide Subject Matter Expert advise on Unified Communications and Collaboration solutions for medium and enterprise business.Provide support and mentoring to Deployment UC Engineers.Engage with Customers and Partners on Pre-sales activities.Provide project plans, and action plan diagrams and activities for customers., based on the Cisco lifecycle, Prepare, Plan, Design, Implement, Operate and Optimize.Perform upgrades to CUCM version 10.x, CUCXN version 10.x, UCCX version 10.x, IM&P version 10.x, Cisco WebEx Meetings Server 2.x and other UC and Collaboration applications.Help customers design entire solutions including technologies such as Core Networking, Unified Communications, Security and Wireless Design and Architect complex Unified Communications Networks.Provide End-to-End design and implementation of fully integrated and unified business networks and voice infrastructures.Experienced technical advisor on advanced new telephony protocols and technologies.Design and implemented UC technologies using SIP, MGCP, H.323, H.264.Create Bill of Materials, Proposals, Quotes, Statement of Work, Request for Proposals, and present to customers.

In charge of Architect Cisco Unified Communications solutions for complex environments, following the new Cisco life cycle; Plan, Build and Manage. Used Validated Cisco Unified Communications designs that have been successful for companies.Analyzed, proposed and implemented Cisco Unified Communications and Network Solutions for customers.I have also being able to talk about Cisco technologies with customer and proposed solutions that fulfill their expectations around Cisco environments.Prepared and executed solutions that include Cisco Unified Communications suite, including Unified Communications Manager, Unity Connection, Unified IM & Presence, Unified Contact Center Express, Cisco Unified Workforce Optimization, Call Recording and Quality Management Single-Wire Informacast. Planned, Prepared and implemented upgrades from UCM (Version 6.x thru 9.x), Unity Connection (Version 1.x, 2.x, 7.x to 9.x), and Contact Center Express (Version 5.x, 7.x to 9.x).Experienced migrating environments from traditional TDM telephony into SIP. Executed projects where the conversion from Physical servers (MCS) to Virtual environment is necessary in order to support new functionality with Cisco UC suite.Executed several projects migrating IPT infrastructure from UCM Business Edition 5000 to UCM Business Edition 6000.Planned, prepared and implemented IPT solutions based on Virtual environments using VMware ESXi 5.x, based on Cisco UCS Computing infrastructures.Integrated IM & Presence solutions for customer supporting phone desktop control, IM & Presence and WebEx meetings integrations.Experienced with UCM Express and Unity Express.

Marathon, Florida, Us

In charge of the design of complex networks with high availability, advanced internal routing protocols and security.Responsible for the deployment of different solutions for customers, including Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, Cisco Unity Express, and other IPT technologies.In charge of the operation, optimization and the support for deployed solutions for clients.Run Network and readiness assessments for customers wanting to integrate new solutions; also generate findings and recommendations after the assessment.Able to document a network environment in a logical and physical manner for customers in order to make easier the identification of points of failures and for troubleshooting purposes.Operate multiple company Networks infrastructure, including but not limited to Cisco ISR routers (3900, 2900, 1900 and 800 series), Catalyst Switches (6500, 4500, 3750, 3560 and 2960 series), Wireless LAN Controllers using WCS 7.0, also managed Cisco WAPs 1140, and 1260 series. Cisco ASA 5500 series appliances, Cisco ASA firewall appliances, Nexus NX-OS, MDS 9xxx, CIsco UCS..Use Cisco’s Network design model, PPDIOO, using hierarchical model: Core, Distribution and Access layers. Voice over IP deployments and management of Cisco Unified Communications products, such as CUCM, CUCME, CUC, and CUCCX.Experience on complex routing environments that need to have fault tolerance and Disaster recovery implementations.Experience documenting and keeping diagrams of network infrastructures for costumers and internal changes.

Plantation, Fl, Us

Managed and maintained Cisco Unified Call Manager 8.xManaged and maintained Cisco Unity Connection 8.xManaged and maintained Cisco Unified Contact Center Express 8.xSupported and maintained a Multi-site Active Directory Forest, create and manage GPO’s within the Active Directory structure to allow and restrict users Managed and maintained Nortel BCM Phone system, experience creating new extensions, relocate users between locations, creation and maintenance of Hunt groups and General settings within the BCM.Managed and maintained Nortel Call Pilot by adding, modifying and creating agents for the call center, set up priority and skills within the dedicated we interfaceManaged and maintained Windows server technologies such as DNS, DHCP, IIS, and TCP/IP.In charge of Maintenance for Terminal servers in Windows 2003 and Windows server2008 topology in a clustered environment supporting 200+ users.Remotely support and travel to multiple sites with general Help Desk needs also in charge of some site survey’s for new acquired offices.Help desk ticketing system (Spiceworks) and maintain reports and Network scanning for all the devices connected.Maintain software and hardware inventory across the enterprise.Managed and maintained Cisco Iron Port technology, maintained spam solution controlled within the organization.Managed and maintained BES server, add users configure new Blackberry devices and activate them to use the BES for email retrieval on mobile devices.Use and monitor Veritas Backup Exec for all servers in the organization.Managed and maintained VMware infrastructure with 30+ servers using VIC and VSphere client 4.1.

Miami, Florida, Us

Cisco Call Manager Express 6.0 maintenance and great part on the deployment, responsible for adding phones, create route patterns, hunt groups and any other items included on the CME administration, set up features as Extension mobility and phone conferencing.Cisco Unified Contact Center Express Administration (IPCC) responsible for adding users, modify ACD skills based groups, basic knowledge about scripting technologies with the IPCC system.Traveled to Guatemala for the migration and deployment of new Cisco phone system.Administer and maintain Active Directory Services, between multi-domain structure, add, remove activate and deactivate users, deploy Group Policies and Local Policies for users.Design, Maintain and Administer Windows server technologies such as DNS, DHCP, IIS, and TCP/IP.Administer and maintain a VMware infrastructure with 60+ servers using VSphere Client 4.0, allocate memory and hard drive to servers on the clustered environment with an ESXI platform Install Cisco IP Communicators for Mobile/remote usersSetup Cisco Unity subscribers, add profiles and synch users, also assist and generate instructions on the proper use for voicemail.Blackberry Enterprise Server Deployment and maintenance, add users, push and enforce security to company Blackberry infrastructure.Assure that the backup and fault tolerance process are running as expected, do maintenance and implement new redundant practices.

Miami, Florida, Us

Trained Help Desk groups on Mexico (3 technicians) and Guatemala (2 technicians), to support over 3000+ customers across the country.Mantained and Administered ticketing system TeamTrack.Follow up with pending tickets and assignation to Help Desk technicians and follow up with the solutions.Posted solutions to knowledge database, so technicians will always have possible solutions to common problemsDispatched assignments to the Help Desk technicians, such as the preparation of equipment needed to be shipped to agencies.Support for payroll and accounting applications such as ADP payroll software, MAS90/MAS200 and FAS2003.Support for Cellphones and PDAs using ActiveSync and Windows Mobile 5.0/6.0.Imaged computers using Symantec Ghost server 1000 + computers imaged using this software.

Miami, Florida, Us

Provided support and troubleshoot technical issues to end users, over the telephone, in person and through remote desktop applications as Remote Desktop, Ultra VNC, Remote Admin and Real VNC.Provided phone support to 3000+ agencies across the US territory, setting up proprietary application.Printers support, Windows OS installations, replaced hardware components such as motherboards, hard drives and memory.Provided technical support to over 250 users located in three different locations (Miami, Mexico and Guatemala).

Help customers with their computers, support of all office suite and network support as well.

Bachelors Degree, Networks Administration

Information Technology

Information Technology