Alonso S. Email & Phone Number

Phoenix, Arizona, United States

El Paso, Texas, United States

Scottsdale, Arizona, United States

Purchase & Refinance Mortgage Loan Officer

Phoenix, Arizona, United States

Chandler, Arizona

• Resolve inbound customer cases received via phone/hotline, email, executives, and Government Agencies. • Handle customer complaints to satisfaction by coordinating on-line customer contacts, determining access requirements, and interacting with other internal departments in researching appropriate resolution. • Administer the investigation and follow-up to ensure equitable solutions are achieved that comply with tariffs and policies or decide what corrective action should be taken… Show more • Resolve inbound customer cases received via phone/hotline, email, executives, and Government Agencies. • Handle customer complaints to satisfaction by coordinating on-line customer contacts, determining access requirements, and interacting with other internal departments in researching appropriate resolution. • Administer the investigation and follow-up to ensure equitable solutions are achieved that comply with tariffs and policies or decide what corrective action should be taken. • Develop responses that reflect our company's commitment to quality while also ensuring that action has been taken to resolve the customer's concerns. • Write formal case resolution recaps to Executives detailing the root cause for the escalation, findings, resolution, coaching feedback provided to the frontline, and any process improvement opportunities identified.• In this position, I identified, tracked, and coached opportunities for improvement by reviewing Customer Care and Technical Support calls. Show less

Avondale, Arizona

• Recommended merchandise to customers based on their needs and preferences• Assist customer at retail locations with any issues regarding their account and understand the customers need in order to provide solutions which generate revenue• Face to face customer service is key in this field as you begin to not only help customers but also build a revenue-generating clientele.

Chandler, Arizona

• Played the role of a mentor/supervisor for a 12-week period in which we provided feedback regarding the employee’s performance back to program director as well as HR.• Overlook representatives’ stats and create excel spreadsheets to track trends and habits which can affect efficiencies.• In this position, I identified, tracked, and coached opportunities for improvement by reviewing agents' calls. • Based on performance I was assigned to with managerial duties walker duties which… Show more • Played the role of a mentor/supervisor for a 12-week period in which we provided feedback regarding the employee’s performance back to program director as well as HR.• Overlook representatives’ stats and create excel spreadsheets to track trends and habits which can affect efficiencies.• In this position, I identified, tracked, and coached opportunities for improvement by reviewing agents' calls. • Based on performance I was assigned to with managerial duties walker duties which consisted of handling escalated calls, answer any technical questions representatives may have, and providing performance development plans to employees. Show less

Albuquerque, New Mexico

• Preparing and submitting documents, data and records according to department procedures and government regulations; handling payments for creditors, property taxes and other special transactions.• Duties included processing personal loans, home equity loans, and credit applications to underwriters for customers• Advised and completed risk analysis on customer’s financial situations to help them qualify for the best credit solution.

El Paso, Texas

Consumer & Business Banking

El Paso, Texas, United States