• Lead project teams and manage all activities in the project life-cycle• Consult with sponsor and key business partners on project requirements, business case and statement of work• Develop and maintain complex project plans• Creates and delivers presentations on project goals, plans, and progress• Perform project risk analysis• Ensure Enterprise Project Management Methodology is followed

• Establishes and manages set up for Performance Management Tool• Full Life Cycle Project Management for Enterprise Performance Management Projects• Project Management - assemble and manage HR project teams, develop business case and SOW, manage project plan and budget, conduct UAT testing, mitigate risk, resolve issues and manage communication • Assists the Strategy Consultant to drive solutions and interventions to meet identified needs.• Grants and monitors system administrator access as appropriate• Develops and maintains documentation of all process components, toolkits, and educational materials• Acts as a liaison between client area and IT by planning, conducting, and directing analysis of business problems to be solved with automated systems.• Provides technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements. • Acts as an internal consultant to help clients resolve questions, assess user needs, and recommend changes.

• Performed detailed needs analysis of business challenges and recommend organizational changes and/or recruiting tools to meet the needs of the client• Full Life Cycle Project Management for Enterprise Recruiting Projects• Assembled and managed HR project teams, developed business case and SOW, managed project plan and budgets, conducted UAT testing, mitigated risk, resolved issues and managed communication• Consulted with project sponsor on project goals and progress made against goals• Gathered and documented business requirements, designed solutions, developed training and led implementation• Partnered with Workforce Analytics to identify key metrics, created reports for tracking, collected post implementation data and analyzed measures of success• Designed, facilitated and measured appropriate group processes/tools• Helped implement change efforts and helped others adapt and embrace change• Performed benchmarking with industry competitors and presented new ideas and solutions to leaders• Worked with recruiting vendors to ensure current technology and processes are efficient and researched new tools that may improve the process

• Led project team to successfully migrate legacy Wachovia Recruiting to First Union high volume processes, systems and tools during merger• Assembled project teams, coordinated resources, facilitated meetings, helped guide teams to consensus• Managed high volume selection process for Teller and Call Center Recruiters• Examined current procedures to look for areas of improvement and automation of processes• Designed, facilitated and measured appropriate group processes• Prepared and evaluated monthly cost per hire and made recommendations based on results• Worked with selection process vendors such as DDI, Hogan and MCI to ensure current technology and processes were efficient and researched new tools that may improve the process• Facilitated Targeted Selection, Quick Hire and Assessment Proctor training for recruiting

• Managed training projects which included design of classroom material, computer-based training, web-based training, video, and paper-based training• Performed detailed needs analysis of business challenges and recommended organizational changes and/or training solutions to meet the needs of the client• Conducted evaluations of performance improvement initiatives, including all four levels of Kirkpatrick’s model and return on investment• Performed benchmarking with industry competitors

• Facilitated Online Banking New Hire Training, Sales Training, Conversion Training, Uptraining, and Orientation programs• Facilitated coaching curriculum and managed staff of 20 coaches• Managed updates to curricula to ensure compliance with most current processes and procedures• Documented technical procedures and sent out change communications to call center reps • Managed special Online Banking/Bill Pay projects and promotions and assisted in development of marketing and training materials• Developed and implemented Online Banking New Hire self-study training program