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Toronto, Ontario, Canada

•Worked in an agile methodology and assisted in collecting and defining the requirements of the business stakeholders.•Managed long-term customer relationships, anticipated and attended to underlying needs, and proactively added value for products, services, and processes. •Analyzed requirements and developed business processes and use cases. Assessed the capabilities of the existing system and analyzed the solutions through interviews, document analysis, requirements workshops, questionnaires, and surveys.•The requirements were then utilized to prepare Story mapping, Themes, Epics, and User stories along with their individual acceptance criteria.•Managed the user stories and the project workflow in JIRA, documentation including all the supporting documents, graphs, process flows, wireframes, mock-ups, and UML diagrams in Confluence. •Prepared Excel data sheets as per requirements, performed all necessary calculations and prepared visual results in the form of charts and tables.•Performed Gap analysis to understand the difference between future state process (To Be) and the limitations of the existing process (As Is). •Assisted the Product Owner in prioritizing product backlog, sprint planning, sprint reviews, scrum meetings, and other agile events.•Ensured the greatest level of quality for updates, changes, releases, and deployments by supporting the construction and utilization of test environments. •For various test cases, used various SQL commands to model the data, zeroing in on the particular data, filtering sets of data, and running various queries to extract the data from the database. Prepared the test data for users and conducted User Acceptance Testing, resolving all the issues and gaining valuable experience in various types of testing.•Working in technical contexts using Visio, Microsoft Office Packages, GAP Analysis, Oracle, Guidewire, JAD sessions, use cases, business process mapping and notation (BPMN), and business process reengineering.

Toronto, Ontario, Canada

•Assisted the product owner in collecting the business requirements from the business stakeholders using a variety of elicitation techniques. Also, assisted the product owner with documenting the requirements into Themes, Epics, and User stories, sprint planning, daily standup, sprint review and sprint retrospective.•Effectively prepared 20-25 user stories per month in collaboration with the development team and finalized its acceptance criteria with the objectives in line with the previously collected business requirements.•Collaborate with the Product Owner and Stakeholders to understand the high-level business requirement priorities and maintain a product backlog accordingly.•Performed GAP analysis between ‘As Is’ and ‘To Be’ process flows to understand the scope of work required to achieve in the upcoming sprints. •Worked in cross-functional setup to develop flow charts, process charts, UML(Unified Modeling Language) diagrams and BPMN diagrams using a collection of tools such as Miro, MS Visio, LucidChart and Draw.IO.•Assisted the Scrum Master in managing User stories through the change management process. Understood the scope of change required, analyzed the impact of change, and prepared a change document in the corresponding user story.•Demonstrated exceptional communication skills and presentation abilities in demo sessions conducted during the sprint review.•Reduced the new manager's burden while fostering client confidence.•Assisted the QA team with test plans, managing test cases, and was instrumental in user acceptance testing (UAT).•Formed lessons learned at the conclusion of each sprint and convened retrospective sessions to talk about issues that came up and how to fix them for subsequent sprints. Greatly improved teamwork and individual innovation capabilities.•Created and executed SQL queries for database like Oracle and MySQL.

Toronto, Ontario, Canada

•Worked with the key stakeholders to understand the current procedures, processes and requirements to identify areas available for change. •Worked as a liaison between the user and the development team to explain the business and IT processes, managed stakeholders, and enabled communication between the customer and the IT department.•Utilized numerous requirements elicitation techniques such as interviews, workshops, questionnaires, surveys, and others to obtain clear and well-defined requirements and produce the required 3-tier user stories. •Engaged in risk and feasibility study, taking into consideration the project's pertinent elements, to identify the application's key business and high-risk application areas.•Identified the ‘As Is’ and ‘To be’ states to understand the scope of work required to be achieved and move ahead with a proper well-defined strategy.•Used Miro to generate UML diagrams, including use case diagrams, activities, and classes to extract business process flows and workflows, I created use case documentation and helped the development and assurance teams of quality comprehend the requirements.•Identified key and high-risk application areas by participating in JAD sessions, risk, feasibility, and requirements analysis meetings with a variety of stakeholders, including designers, developers, QA, and management.•Worked with the QA team during execution and validated test plans and test cases to make sure the finished application satisfied user needs. Wrote API user stories and did test APIs using Postman to ensure the correct functionality has been achieved•User acceptance test strategy and test case scenarios were created to assist a small group of important enterprise end users/consumers in testing the application's user interface and functionality. Gathered the feedback from UAT testing and submitted it to the UAT review board.

Toronto, Ontario, Canada

•Close collaboration with internal, and external stakeholders as well as end users was taken to address business and user needs in the form of business requirements documents (BRD) and to understand, analyze, and collect/validate user stories.•Combined information from several sources for in-depth analysis and strategic insights.•Worked with senior business analysts and lead business analyst to perform requirements-gathering session using multiple techniques such as surveys, questionnaires, interviews, and brainstorming sessions.•Comprehensive understanding of the data difficulties and business issues. Applied innovative thinking to understand the business need.•Reviewed and modified specifications, requirements, business procedures, and advice relating to solution proposals.•For project orders, developed functional requirements and non-functional requirements.•Worked with business users to create product feature requests, business requirement specifications, process optimization and modification requests; requirements were documented and transformed into functional and technical specifications; Using UML activity, and sequence diagrams to represent business process flows.•Conducted one-on-one and online conferences, as well as JAD meetings, with a range of stakeholders; assessed and created recommendations that offered a consistent method of communication, escalation, and issue-solving.•Managed schedules when working with multiple teams.•Helped strategic initiatives be carried out in collaboration with internal and external stakeholders.•Documented artifacts including, but not limited to, Functional Specifications, and the Use Case Specifications.•Utilized Use Case Diagrams and Activity Diagrams to evaluate requirements with other team members.•Conducted daily bug status updates and progress meetings with the quality assurance team; used Clear Quest to monitor bugs to find and record all issues, functional gaps, and new functional needs.