Asfak Siraj Bandhan Email & Phone Number

Dhaka, Bangladesh

My position as 'Officer, Child Sponsorship' is responsible for managing sponsorship communication mechanisms for the funding affiliates to ensure smooth fundraising operations. The prime responsibilities of this position are timely managing the web-based sponsorship data management system, timely preparing Community Voice reports, Facts and Figures.

Dhaka, Bangladesh

My role is to oversee sponsorship communication processes to facilitate effective fundraising operations. I am responsible for managing a web-based sponsorship data management system, ensuring the timely preparation of reports, stories, and other sponsorship-related documents. I also work towards mobilizing and strengthening the capacity of diverse groups.

Dhaka, Bangladesh

• Responsible for effectively engaging and supporting individual supporters to facilitate seamless fundraising activities.
• Utilized web-based platforms for data management, ensuring accurate and up-to-date information.
• Prepared comprehensive reports and stories, providing detailed insights on the progress and impact.
• Mobilized diverse groups and forums at the community level, fostering open communication channels for effective engagement.
• Actively participated in Project Cycle Management, contributing to the planning, implementation, and evaluation of development projects.
• Maintained regular communication with partner organizations and funding countries, ensuring collaborative efforts and effective coordination.

Dhaka, Bangladesh

• Effectively handled the investigation, resolution, and reporting of all customer complaints, ensuring timely and satisfactory outcomes.
• Demonstrated a proactive approach by promptly escalating unresolved issues to the appropriate departments, collaborating closely to achieve efficient resolutions within specified timelines.
• Served as the key point of contact for complaints received from Bangladesh Bank, meticulously documenting and communicating the issues to relevant stakeholders, driving swift and effective resolutions.
• Displayed a keen eye for identifying process-related gaps, actively proposing solutions to the management team, and contributing to continuous improvement efforts.
• Prepared comprehensive monthly complaint management reports, providing accurate and detailed insights to relevant stakeholders, enabling them to track the status of each request and complaint effectively.

Dhaka, Bangladesh

• Delivered comprehensive customer service over the phone, ensuring a seamless and positive customer experience.
• Demonstrated proactive engagement with customers, adeptly providing valuable information and guidance on products and services to enhance their overall understanding and satisfaction.
• Expertly handled a wide range of customer queries, complaints, and requests by employing effective problem-solving skills to deliver prompt and accurate solutions.
• Captured valuable customer insights during interactions, promptly escalating critical issues to the appropriate channels and providing timely feedback for continuous improvement.
• Actively contributed as a member of the Product Promotion Guide preparation team, collaborating with colleagues to develop comprehensive materials that effectively showcased products and services to customers.

Master Of Business Administration (Mba), Human Resources Management

Bachelor Of Business Administration (Bba), Human Resources Management

Higher Secondary Certificate (Hsc), Science

Dhaka Board

Secondary School Certificate (Ssc), Science

Dhaka Board