Andrew Bristow Email & Phone Number

San Francisco Bay Area, Ca, Us

San Francisco Bay Area, Ca, Us

• Promoted to this high-impact role after 7 months for which I reallocated resources away from low ROI projects, mapped job levels/compensation, and holistically shaped recruitment at Fictiv• Directly responsible for Fictiv’s transition from Lever → Greenhouse as part of an accelerated 2-week implementation project• Managed Fictiv’s organization health post-transition by creating a product roadmap for optimization of Greenhouse and the recruiting process• Negotiated vendor contracts for goods and services resulting in savings of over $40,000 for Fictiv• Managed the recruiting team's suite of tools, job sites, and platforms along with their associated integrations• Created framework to generate executive reports, weekly and ad hoc, on recruiting metrics, adding context when applicable• Trained all new hires on Greenhouse, with specialized training sessions for interviewers, hiring managers, and recruiters

San Francisco Bay Area, Ca, Us

• Filled roles from entry-level individual contributors to executive-level directors, across Fictiv • Primarily worked on roles for the Product Management, Engineering, Design, Operations, Finance, Sales, and Customer Experience teams for local/remote domestic and international positions• Conducted interviews in every stage of the candidate life cycle, verified references, held debriefs, and negotiated salaries• Lead initiative to focus on diversifying our workforce and minimizing unconscious bias in the candidate screening process

San Francisco, Ca, Us

• Filled roles in Engineering, Design, Operations, Data, Growth, Marketing, Finance, Sales, and Customer Experience for both local and remote teams• Collaborated on the creation of the Inside Sales Team, focusing on hiring, defining the individual roles, team organization and their place in the reorganized operations structure• Created job descriptions, posted open roles on job boards, sourced candidates, scheduled all screenings and interviews• Conducted interviews ranging from first phone screen to final in person, checked references, collected feedback, held debriefs, and negotiated salaries• Researched and tested multiple ATSs before implementing Greenhouse. Previously used a homemade ATS in Google Sheets• Developed assessments and scoring rubrics to have a uniform and efficient pipeline • Lead initiative to focus on diversifying our workforce and minimizing unconscious bias in the candidate screening process• Increased employee headcount by 300% in 10 months

San Francisco, Ca, Us

• Led a team of remote, multi-marketed, and multi-business partners, in the development and execution of our lease renewals process • Increased the individual renewal-rate from 16.67% to 34.7% Y/O/Y• Reduced unit churn by -64.29% Y/O/Y, improving our relationships with our business partners while maintaining our unit count• Forecasted expected vacancies for the executive team in order to inform data-driven OKRs • System admin for Front (CRM): drove efficiencies in Homeshare’s manual operations and eliminated up to 50% of inbound ticket volume via workflow automation• Collaborated with members of each market team to create a unified branded language

San Francisco, Ca, Us

• Designated SME for Caviar. Focused on initiatives to level up team efficiency and scale customer self-service• Drove key product and strategy changes including: Caviar’s V1.0 QA program, item substitutions, and fraud detection and prevention• Trained operations team on how to file, and advocate for, bug and feature requests using JIRA• Collaborated with menu designers, dispatchers, and couriers to establish a more cohesive customer experience • Maintained and nurtured relationships with customers, restaurants, and corporate accounts by correcting trending issues

130, Kansas, Us

• Worked cross-functionally with data science, legal, and engineering teams to develop and improve upon automated communications with debtors• Cultivated empathy-based relationships with clients placed for collections, using a friendly demeanor and available customer data• Handled both inbound and outbound communications in a multi-channel support role• Maintained excellent client satisfaction in a challenging collections environment• Evaluated existing processes and provided data-driven feedback to management to improve process and results• Stayed compliant with all federal, state, and local debt collection laws

San Francisco, Us

• Achieved recognition for exceptional performance (zero error reports) as a team for two consecutive quarters• Provided detailed root cause analysis reports to product and engineering teams for discovered bugs and product gaps• Maintained exceptionally high team metrics and morale while exceeding customer satisfaction goals in a high-stress start-up environment• Recommended and scaled the first remote Client Experience office team from 3 to 50 members in 6 weeks• Organized and lead team building exercises for the new, fully scaled team• Trained, coached, and directly supervised a new 25 person team• Oversaw transition of a 3 team support and sales organization into a single, unified team• Handled escalated client and cleaning professional inquiries through multiple channels

Bentonville, Arkansas, Us

• Held Manager on Duty shifts with responsibility for store direction• Oversaw four major, and seven minor store departments • Lead strategy meetings for the store and departmental deployment of large events (Black Friday, Xbox 1 and PS4 launches)• Lead safety team with weekly meetings and bi-monthly store events• Achieved 5% reduction in shrinkage and member injury reports while improving team morale and store appearance by maintaining strict store appearance and safety standards• Mentored four team members, transitioning two into department managers, and two into specialist roles

Minneapolis, Mn, Us

• Directed store operations• Oversaw full cycle logistics process: Inventory management, performance management, truck unload, back stocking, and ensuring store was guest-ready each day• Cut truck unloading time by 25% by increasing staff efficiency and replacing unproductive staff members• Achieved dramatic improvement in staff turnover (from 60% annually to 20% annually) for the logistics teams• Scheduled staff and handled HR documentation for performance improvement issues• Oversaw adding fresh produce and cold food to our store's inventory while increasing overall productivity• Maintained a clean, and well organized, back room and receiving area

• Maintained inventory, and handled ordering and accounting for all units• Assisted customers in selecting the best eyewear suited to their needs• Screened candidates and performed first interviews of prospective new staff; trained staff and educated them on 3rd-party products• Served as point-of-contact for vendor inquiries• Decreased shrinkage by 10%

Atlanta, Georgia, Us

• Consistently achieved status as one of top three stores in the district with the highest sales and upsells across the district• Held a profit growth of 5% or more each quarter, year after year• Directed store operations to maintain corporate standards• Hired and trained store staff, promoted two shift managers to Store Managers of their own locations, and conducted district-wide hiring events• Served as point-of-contact for vendor inquiries• Decreased product waste by 10%

• Maintained and updated all business accounts including advertising, salon utilities, product ordering, and private functions • Responsible for interviews, answering phones, setting appointments, accepting payments, scheduling stylists, and customer visits• Maintained a pleasant and professional environment by cleaning and merchandising product shelves