Martha Lorenz Email & Phone Number

Tallahassee, Florida, United States

Aderant provides comprehensive business management software for law firms and other professional services organizations. I manage a group of Support representatives who provide a broad and deep range of technical and application assistance to clients.

Tallahassee, Fl

Having risen through the ranks (twice) only to suffer the dreaded "reduction in force" elimination of my position, I've opted to work as an independent contractor. I offer over 25 years of writing, editing, transcription, and captioning experience. Having 20 years in management means that I bring a wide view to every project, an awareness of how my small role fits into your big picture. I love working for myself. My success hinges entirely upon how well I provide what my clients need. It's up to me, and I am up to that challenge.

Tallahassee, Fl

* Led worldwide documentation team which produced online and printable help for multiple software products* Maintained Knowledge Base categories and taxonomy* Final editing and approval of technical articles before publishing* Knowledge Base application power user* Integrated contributions from internal and external resources

Oversaw application development projects and performed software needs assessment, testing, documentation, and training. * Managed project tracking database* Performed manual functional, nonfunctional, and regression testing on custom software; wrote user guides and training materials* Directed application testing among NCI offices in US and Britain

Managed Virginia and New York departments providing captioning, subtitling, and video description services. Maintained daily client contact as part of account management and marketing. Responsible for department development, budget, staffing, contracts, and long-term strategic planning. Wrote government grant proposals. * Restructured captioning teams to produce better client service and increase productivity 20% while maintaining high standards* Reduced costs by creating new electronic methods of project tracking and product delivery * Supervised captioning, subtitling, and video description for thousands of prerecorded television and home video programs

This volunteer activity required almost as much time and dedication as my full-time job, and was in truth my greater love. Served for many years on the executive committee. Fairfax Adult Softball (FAS) is the largest private adult softball program in the country. As President:* Managed operations, budget, staffing, contractors, and long-term planning * Served on Athletic Council (advisory group to county Board of Supervisors)* Maintained active, productive liaison with county authorities and private entities in building program and improving facilities* Negotiated contracts with umpire associations * Conducted monthly and as-needed meetings to coordinate activities of staff and volunteers* Planned and carried out corporate reorganization, reducing costs while measurably improving customer service* Rewrote corporation bylaws; revised employee and office procedure manuals