Amanda Christofferson, M. Ed. Email & Phone Number

In this role I lead the customer training function for Remarque Systems, from assessing customer needs in our Learning Management System, to onboarding new team members, to content development and implementation, this role covers it all. I facilitate customer engagement by communicating with customers about upcoming platform updates and I develop customer specific learning and performance support resources. In this role I also partner with colleagues in Continuous Learning at our parent company Premier Research to plan for and facilitate leadership and team programs to an international audience. So far this has included planning for and implementing a Leading in a Hybrid Environment program and delivering courses such as the Oz Principle, Core Values of High Functioning Teams, Communication Styles and Fierce Conversations.

Our team works on a variety of Organizational Learning & Development initiatives across the HealthPartners business. As a consultant on the team, I manage the new leader welcome program. I also lead the development and delivery of a variety of leadership and organizational development courses and programs. I was a key partner in Clinician development via the New Clinician Curriculum and Clinician Leadership Development programs. In addition, I consulted leaders on leadership and team development opportunities. I am also involved with the Clinician Patient Experience Coaching Program. Prior to transitioning to HealthPartners, I also provided Team and Leader development support in partnership with Human Resources Business Partners at Park Nicollet.

Certified in Group Fitness, Step, Les Mills and BOSU. Licensed Zumba instructor.

Greater Minneapolis-St. Paul Area

Learning & Development Program Manager for GOSCNA Safety Education supporting 20+ sites across the US, Canada and Mexico.

As a consultant at AMS in 2013, I took on the role of Quality Training Specialist. In this role I worked with the Director of Global Quality Compliance and her team to develop and implement a Complaint Handling Training Program for a global audience, company-wide. As an employee at AMS (April 2010 - June 2013), I developed, implemented and managed all aspects of the AMS Clinical Affairs Training Program. This included the design and development of training strategy, training plans, and training-related content in a blended learning environment. As my expertise became recognized across the organization, I received opportunities to work on training and talent management related projects and programs for other departments such as Quality, Research and Development, Product Surveillance, Marketing and Human Resources.Ask me about my KEY ACHIEVEMENTS for this role.

− Key Achievements• Directed the development of training on the cross-business (CRDM, Neuromodulation and Spinal) global (including but not limited to USA, Canada, European Union, Japan, China, Australia) implementation of the Medtronic Clinical Trial Management System (CTMS)• Provided on-going program management and implementation support of clinical research process and functional related training across multiple geographies of the CRDM Clinical Research department• Guided Organization Readiness/Change Management activities in preparation for Windows system update, including but not limited to oversight of budget, personnel activities, equipment updates, and communication management• Led a variety of training and subject-matter-expert personnel in the development and delivery of the CRDM Clinical Research Procedure (SOP) e-learning program resulting in 11 new eLearning modules• Contributed to general system deployment related initiatives on the Clinical Trial Management System implementation• Consulted in the development of a variety of procedures across the CRDM business and associated training content• Participated in the working group for the CRDM Quality System Training Review Board, where we set standards, identified training requirements and took action to implement those requirements division-wide• Coached other Medtronic personnel on the development of their own training programs and initiatives• Received a Clinical Research Excellence award as a member of the Training & Education Initiative team

Ms, Adult Education-Performance Improvement

Ba, Psychology

Activities and Societies: Clinical Research Assistant; UMM Computing Services