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Driven, growth-focused professional with proven track record of high performance, relationship management, and creative problem-solving abilities. Excellent account management skillset and success managing both high volume pipelines (120+ clients) and high-value enterprise accounts. Capable of operating effectively with combinations of both relationship management skillsetsExceptional performance under pressure, able to navigate and manage high impact client escalations, cross-team conflict, and the stressors of managed individuals navigating intense personal crisesKaizen approach to lived professional development as evidenced by commitment to high-caliber working MBA program, prior mentorship experiences, and focus on impactful relationship buildingService mindset and cultivated professional ability to align party interests is grounded in genuine desire to both uncover long-term value and maintain long-term positive impact on stakeholder relationships
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Client Success ManagerExecutechSeattle, Wa, Us -
Customer Success Specialist - Account ManagementIspot.Tv Feb 2022 - Feb 2024Bellevue, Washington, United States• High-impact relationship manager for an enterprise client group of $3M ARR; AdTech client groups included Cellular, Tech, and Real-Estate sectors that renewed at a 3% YoY as a direct result of exceptional strategic QBRs, client training, escalation management, and involved service work • Core account ownership freed senior bandwidth and allowed greater team expansion by $2M+ ARR; growth included a large-scale contract with Amazon advertising groups and 5+ additional enterprise clients• Tackled longstanding stakeholder challenges; creative efforts includes a self-service model for client set-up that was made directly possible by strong collaborative partnership and saved 16+ hours of involved operational work per month for the service aspect of the position• High-energy team player; positive contributions to bandwidth and morale directly allowed sub-team to maintain the highest total ARR for 3 consecutive quarters within the company’s West CS group -
Consultant Relationship Executive (Cre)Collabera Inc. Mar 2021 - Oct 2021Seattle, Washingon• Dedicated Client/CS Executive for 100+ onboarding, active, and terminating contingent employees contracted through Collabera, an international IT talent staffing agency with nearly $1B annual revenue• Role operated at accelerated pace, mandating dedication and utmost professionalism; success entailed ownership of onboarding orientations, monthly Consultant 1:1s, generating referrals, consultant escalation management, and effective coaching/mediation/terminations - excellent consultant satisfaction and retention• Strong ability to build trust, credibility, and retain managed contingent employees allowed recruiting team to rapidly increase high-value pipeline by 200% while maintaining high rates of service satisfaction and an exceptional voluntary retention rate of over 90% -
Client Account ManagerReedhein & Associates Nov 2019 - Mar 2021Bellevue, Washington, United States• Excelled in service-oriented account management for a client pipeline of 120+ accounts; successful performance improved the lives of dozens of marginalized clients requiring Timeshare Exit services• Created an exceptional experience for clients through the 3-6 month exit process; primary responsibilities included cold-calling on existing customers, initial interviewing, objection handling, case updates, and finalization -
Continuing Education/General ClerkTown And Country Markets Jun 2016 - Sep 2019Bellevue• High-Performing Honors graduate with a double minor in business and psychology graduated while working full-time at Town and Country Markets Bellevue location• Winner of distinguished Don Nakata Kaizen scholarship; created a powerful portfolio of personal and professional development that outlines specific areas of exceptional knowledge and growth. -
Contract Human Resources AssistantTown And Country Markets Sep 2015 - Oct 2015Edmonds, Wa• Provided impactful support to corporate hiring team; learned critical aspects internal hiring included phone screens, reference checks, meeting coordination, and providing effective input towards important hiring decisions
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Support Staff IiWestern Washington University Leadership Institute Sep 2012 - May 2014Bellingham, Washington• Provided skilled administrative support as a part-time student employee for Western Washington University’s Leadership Studies Institute; added value by facilitating university initiatives with both prominent community constituents and internal university stakeholders -
Conference Service AssistantWestern Washington University Jun 2013 - Sep 2013• Summer position at Western Washington University required managing operational experience for conference guests utilizing university housing services
Alex Schmidt Skills
Frequently Asked Questions about Alex Schmidt
What company does Alex Schmidt work for?
Alex Schmidt works for Executech
What is Alex Schmidt's role at the current company?
Alex Schmidt's current role is Client Success Manager.
What is Alex Schmidt's email address?
Alex Schmidt's email address is al****@****eam.com
What are some of Alex Schmidt's interests?
Alex Schmidt has interest in Writing, Economic Empowerment, Civil Rights And Social Action, Politics, Competitive Sports, Education, Social Science Research, Science And Technology, Motivation, Hiring Process.
What skills is Alex Schmidt known for?
Alex Schmidt has skills like Public Speaking, Team Leadership, Communication, Data Entry, Customer Service, Microsoft Excel, Cash Register, Human Resources, Video Editing, Reference Checking, Interviewing, Microsoft Office.
Not the Alex Schmidt you were looking for?
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Alex Schmidt
Brooklyn, Ny -
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4gmail.com, atkearney.com, atkearney.com, emerson.com5 +126723XXXXX
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2triple-tree.com, lazard.com
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