IT Business Analysis:Understanding the needs of the business areas, proposing solutions that facilitate the routinesuch as the automation and integration of processes and acting as a bridge between the areas;Specifying product and process requirements and working closely with the automation team;Business Relationship Management: Ensuring that the strategy and business objectives are aligned with IT initiatives through monthly meetings;ServiceNow Admin:Configuring, improving and implementing applications on the platform;Automation and application of improvements to service processes;Ensuring quality of operation of IT teams and supporting internal customers;Ensuring quality in normative documents (Policies, norms and procedures);

Intern at the UTFPR Process Office performing business process modeling; specification of software requirements; deployment, parameterization and configuration of systems; software development and documentation and process management.